AnsweredAssumed Answered

Request stuck in "pending verification" state

Question asked by aHpnvWXABG6qMovEuJmSlrBHLzSItYB1UIjAZTm2qlA= on May 17, 2016
Latest reply on Nov 7, 2017 by Boris Lekumovich

After adding an entitlement to an account the request is never completed but is stuck in the "Pending Verification" state.


Skärmavbild 2016-05-17 kl. 08.05.36.png

I can see in the entitlement collector log that the new entitlement relationship has been processed.

Skärmavbild 2016-05-17 kl. 08.07.53.png

When viewing the account I can also see the new entitlement.

Skärmavbild 2016-05-17 kl. 08.07.02.png

But why does not Via L&G understand that the request is completed? What am I missing here?