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How do I make Group access supervisor approvals work as Entitlement access supervisor approvals?

Question asked by r5mYnHvbFMvafs6B5JnNe7JIVXz9H9sS6rNBEPjsoB0= on May 17, 2016
Latest reply on May 23, 2016 by r5mYnHvbFMvafs6B5JnNe7JIVXz9H9sS6rNBEPjsoB0=

I'll be very embarrassed (probably a given) if this is a custom configuration issue, but I'm stumped...

 

Here is the scenario:

User A reports to Supervisor 1

User B reports to Supervisor 2

 

If I request an Entitlement or Application Role for User A and User B, Supervisor 1 must approve User A's request, and Supervisor 2 must approve User B's request - this is exactly what is expected and needed.

 

However, if I request a Group for User A and User B, Supervisor 1 must approve for both.  This is a compliance issue for us.

Help!  Thanks in advance.

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