I am trying to upgrade SA from 10.5.0 to 10.6. After upgrading SA to 10.6 ,Packet Decoder and VLC are giving the update error. Below are the snapshots of the same.
Error :
Both Appliances are showing the same error :-
Yum check-update and yum update gives the following output on both :-
Thanks for your help in advance.!
Hi,
Please check to see if these files are present in the repo, you can verify this by looking at /var/netwitness/srv/www/rsa/updates
Do you see the gpgkeys?
David
Hi
The above action is done on the SA Head unit. I think the files will be present in the location.
David
Hi
The rsa-sa-gpg-pubkeys are present in the location "/var/netwitness/srv/www/rsa/updates" as expected. Now if the files are not missing,how to resolve this.?
I tried manually installing the rpm package but it gives the version issue i.e. rsa-sa-gpg-pubkeyskeys for version 10.5. ! 
Now if i do it manually it will install keys for 10.5, please help me to resolve this.
Hridyesh
I believe the problem is that the rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is not currently installed on your system and it needs to be installed in order for the 10.6 upgrade to complete.
Please run rpm -qa | grep rsa-sa-gpg-pubkeys and determine whether rsa-sa-gpg-pubkeys-10.5.0.1.3252-1.el6.noarch.rpm is installed. If not, please install it and then attempt to upgrade to 10.6 again.
Hope that helps.
Hi Jonathan,
As per the Upgrade Guide, I followed the same thing. Like before start installing new packages, installed rsa-sa-gpg-pubkeys in each appliances.
Let me know, if you need any other details.
I saw this same issue during update from 10.5.0.0 to 10.5.2.0 @ Customer UAT environment. Even after installing the rsa-sa-gpg-pubkeyskeys of 10.5.0.0 or 10.5.0.1 not resolving this issue.
What we need to do with manifest file after upload it ? Is this the only option we have to open a case.
Hi Jonathan
Running the command rpm -qa | grep rsa-sa-gpg-pubkeys gives the following output :-
I believe it is installed.Moreover while trying to upload Manifest.zip it throws the following error:-
Hello
I think the issue is being caused by the fact that the rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm is not present on the system.
I have attached the RPM to this comment.
The md5sum is
3a96fe70d0ffa158cb676075f1dc3109 rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm
The sha256sum is
e0bc24b23e7e8b976cfb8b42d94f90803a22589f1e7b0123df748c2798960ef6 rsa-sa-gpg-pubkeys-10.5.0.0.2982-1.el6.noarch.rpm
On the SA Server, copy the attached repo to
/var/netwitness/srv/www/rsa/updates/10.6.0
and then run
cd /var/netwitness/srv/www/rsa/updates/10.6.0
createrepo .
yum clean all
Hi David,
Last time when I upgrade from 10.5.0.0 to 10.5.0.1, the new rpm package rsa-sa-gpg-pubkeys replace the existing version already.
Please note that, current version is running with 10.5.2.0.
Also, when we can expect to get the offline update files from SCOL for 10.6.0
I think David is correct and that you should attempt to "yum install" the rsa-sa-gpg-pubkeys he provided.
Can you clarify what Security Analytics like SA 10.6.0 files you are looking for? I'll be glad to look for the files but I want to make sure I know what you are searching for.
Hi Jonathan,
As I explained, it has been performed with rsa-sa-gpg-pubkey version as per David said. If you the higher version of that rpm, it will not replace the existing version and installed the old one.
Within few days, I am going to apply a new version update from 10.5.0.2 to 10.5.1.0 on production environment. As I have seen this issue already on testing environment, that's why I need to be secure before apply it (Finger Crossed).
If you visit the SCOLCMS, under download we can see available new downloads packages for 10.6. But inside there is no Update Pack like other version. Appreciate, if it is available to download locally (The method we use till 10.5.2).
Hi ,
Did you have the files preset in that directory? Or did you place them in that directory? If preset when you looked, just move them to /root and perform a creatrepo . and try the upgrade one more time.
David
Both the files rsa-sa-gpg-pubkey-10.5.0.0.2982-1.el6.noarch.rpm and rsa-sa-gpg-pubkey-10.5.0.1.3252-1.el6.noarch.rpm
are placed under /root.
Even, after create a new repo I can not get return result of yum.
Hi
Thanks David for the package,it worked like a charm .
Thanks Jonathan for the response.
Hridyesh
The most likely problem is that the specified pubkeys file is required but missing from the software zip file you downloaded.
Obtain rsa-sa-gpb-pubkeys package file noted in the screen-captures and install that manually on the appliances and then try the upgrade again.
If you need further assistance please consider opening a support case.