Is there a way to see the different rules that where applied to a given user?
Here is my situation:
I am using telesign for SMS authentication. I have one organization only. Some users are challenge with SMS but others are not.
If you look at the forensic logs for that user you should be able to tell which rule fired.
For the users challenge. you need to ensure all this users on that org are enrolled with OOBSMS.
is that the case.
Then I would recommend you to open a case with Customer support if some users are not being challenged!
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