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SecurID asking for "device password" (one was never set)

Question asked by Brandon Phelan on Jun 7, 2016
Latest reply on Jun 7, 2016 by Jay Guillette

So I built a Windows 10 image for my company and included the RSA SecurID software in the image (I installed the software under the built-in Administrator account and did not configure anything in it).  Then I used Sysprep to generalize the image and then I captured it to a .wim file.

 

After deploying the .wim file to a company laptop using SCCM (which automatically joins the laptop to the domain), I logged into a domain account.  When I opened SecurID, it prompted me for a device password.  The exact error was

 

 

"The token database on your hard drive is protected by a password"

 

The thing is...I never set a password.  I eventually fixed the issue by uninstalling and reinstalling the software while logged into a domain account.  But this still doesn't explain why the issue happened in the first place.  This is extremely frustrating.

 

Any help or insight is greatly appreciated.

 

Thank you,

Brandon

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