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Workflow Stalled

Question asked by Sabthami S on Jun 21, 2016
Latest reply on Jun 22, 2016 by Boris Lekumovich

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Hi All, Whenever I am creating a change request (i.e either by submitting the forms or by reviews) the Change request are not getting completed and I m getting the following error "Workflow flagged as stalled based on stall detection settings." and the workflow got paused in Reset Password node of the workflow.Server log files says like "ERROR com.workpoint.server.pojo.GenericServerBean - ORA-02049: timeout: distributed transaction waiting for lock". If any one has faced the issue and resolved it please let me know

Anuj Satish

Jun 22, 2016 7:04 AM

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Sabthami S

Hi Sabthami,

I found a defect on this one:

ACM-60953

Just to confirm the nature of the problem, can you please send us a screen-shot on one of the WF's that have stalled.

Have they stalled extensively at the SQL query node?

Kind regards,

Anuj Satish

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Boris Lekumovich

Jun 21, 2016 9:52 AM

Hi,

Few questions.

What product version?

Is this a new deployment or existing one?

TEST or PROD environment?

What type of workflow is this - Request/Approval/Fulfillment?

Is this out of the box workflow or a new workflow that you created?

Was this working before as expected or this is the first time you attempt to create a change request?

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Sabthami S @ Boris Lekumovich on Jun 22, 2016 2:28 AM

Hi Boris,

The product version we are using is Aveksa 7.0 VIA L&G.

The environment is Test.Actually it is happening with all type of workflow request,Approval & Fulfillment.And I mm using the default workflow (Supervisor Workflow).It was working as fine before I m getting these error when I created a request form with MySQL as back end application.

Awaiting for your response.

Many thanks in advance !

Regards,

Sabthami S

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Anuj Satish

@ Sabthami S on Jun 22, 2016 7:04 AM

Sabthami S

Hi Sabthami,

I found a defect on this one:

ACM-60953

Just to confirm the nature of the problem, can you please send us a screen-shot on one of the WF's that have stalled.

Have they stalled extensively at the SQL query node?

Kind regards,

Anuj Satish

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4 Replies

Boris Lekumovich Jun 21, 2016 9:52 AM
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Hi,

Few questions.

What product version?
Is this a new deployment or existing one?
TEST or PROD environment?
What type of workflow is this - Request/Approval/Fulfillment?
Is this out of the box workflow or a new workflow that you created?
Was this working before as expected or this is the first time you attempt to create a change request?
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- Sabthami S @ Boris Lekumovich on Jun 22, 2016 2:28 AM
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  Hi Boris,
  
  The product version we are using is Aveksa 7.0 VIA L&G.
  The environment is Test.Actually it is happening with all type of workflow request,Approval & Fulfillment.And I mm using the default workflow (Supervisor Workflow).It was working as fine before I m getting these error when I created a request form with MySQL as back end application.
  
  Awaiting for your response.
  
  Many thanks in advance !
  
  Regards,
  Sabthami S
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  - Anuj Satish @ Sabthami S on Jun 22, 2016 7:04 AM
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    Sabthami S
    
    Hi Sabthami,
    
    I found a defect on this one:
    ACM-60953
    
    Just to confirm the nature of the problem, can you please send us a screen-shot on one of the WF's that have stalled.
    Have they stalled extensively at the SQL query node?
    
    Kind regards,
    Anuj Satish
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  - Boris Lekumovich @ Sabthami S on Jun 22, 2016 7:14 AM
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    Make sure there is no time difference between the server and the DB
    
    Related posts:
    Delays in request workflows activities
    000031682 - Change requests take a long time to complete using any Workflow and get stuck at each node in RSA Identity Management and Governance (IMG) 6.9.1
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