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ECAT agent is not showing on ECAT UI

Question asked by L0rlE23nfIykN1OVAh9RTA6iU9eSc4qs on Jul 14, 2016
Latest reply on Jul 18, 2016 by Mohamed Essam

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Dear Support

i'm trying to see a window agent on ECAT UI

generated the out.exe and installed, verified it is running on service however, i could not find the machine on ECAT UI

and i found the following log in ConsoleServer-Error log

7/15/2016 11:09:23 AM

[21] System.AggregateException:

One or more errors occurred.

at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)

at a.b.Xᜈ.ᜁ()

at a.b.Xᜒ.ᜀ(Object A_0)

Inner-Exception:

[21] System.AggregateException:

A low-priority task caused an error. Report this error if it occurs frequently.

at a.b.X᜛.ᜅ.ᜀ()

Inner-Exception:

[21] System.AggregateException:

A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)

SQL Error Code: 80131904

SQL Error 258 in (0): A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)

at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

at System.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean& marsCapable)

at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)

at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)

at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)

at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)

at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions)

at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnectionOptions userOptions)

at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

at System.Data.ProviderBase.DbConnectionPool.WaitForPendingOpen()

--- End of stack trace from previous location where exception was thrown ---

at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

at a.b.X᜛.ᜅ.ᜀ()

Inner-Exception:

[21] System.AggregateException:

The wait operation timed out

may i ask your advice on it?

thanks

No one else has this question

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Renelee Manio

Jul 14, 2016 10:59 PM

Hi kiseung,

Make sure that your filters are configured correctly when you are viewing the machines. For you to make sure that the installation was successful I would suggest the installation log of your ECAT Agent. It should be located on %TEMP% of the machine where the agent was installed. There should be a out.log that you should see. It will give you the status if ECAT agent was successfully installed or not.

regards,

Renelee "AP" R. Manio

RSA Technical Support Engineer

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L0rlE23nfIykN1OVAh9RTA6iU9eSc4qs @ Renelee Manio on Jul 15, 2016 12:57 AM

Hi Manio,

i found the log as below

MSI (s) (10:40) [11:33:04:512]: Note: 1: 1728

MSI (s) (10:40) [11:33:04:512]: Note: 1: 2205 2: 3: Error

MSI (s) (10:40) [11:33:04:512]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1728

MSI (s) (10:40) [11:33:04:512]: Note: 1: 2205 2: 3: Error

MSI (s) (10:40) [11:33:04:512]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709

MSI (s) (10:40) [11:33:04:512]: Product: ECAT Agent -- Configuration completed successfully.

MSI (s) (10:40) [11:33:04:512]: Windows Installer reconfigured the product. Product Name: ECAT Agent. Product Version: 4.1.1.0. Product Language: 1033. Manufacturer: EMC Corporation. Reconfiguration success or error status: 0.

MSI (s) (10:40) [11:33:04:512]: Deferring clean up of packages/files, if any exist

MSI (s) (10:40) [11:33:04:512]: MainEngineThread is returning 0

MSI (s) (10:94) [11:33:04:528]: RESTART MANAGER: Session closed.

MSI (s) (10:94) [11:33:04:528]: No System Restore sequence number for this installation.

=== Logging stopped: 3/18/2016 11:33:04 ===

MSI (s) (10:94) [11:33:04:528]: User policy value 'DisableRollback' is 0

MSI (s) (10:94) [11:33:04:528]: Machine policy value 'DisableRollback' is 0

MSI (s) (10:94) [11:33:04:528]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (10:94) [11:33:04:528]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

MSI (s) (10:94) [11:33:04:528]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (10:94) [11:33:04:528]: Restoring environment variables

MSI (s) (10:94) [11:33:04:528]: Destroying RemoteAPI object.

MSI (s) (10:B8) [11:33:04:528]: Custom Action Manager thread ending.

MSI (c) (F4:F4) [11:33:04:528]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (F4:F4) [11:33:04:528]: MainEngineThread is returning 0

=== Verbose logging stopped: 3/18/2016 11:33:04 ===

it seems to be installed correctly, am i correct?

one thing i want to check with you.

my environment for MS SQL SERVER 2012 with ECAT (primary server) installed --- 8.6GB RAM assigned

for MS Windows 2008 server for Agent --- 3.7GM RAM assigned

is is possilble to cause the issue?

thanks

Actions

Renelee Manio

Jul 15, 2016 1:55 AM

Hi Kisueng,

Based from the ECAT Agent logs you shared, it was installed successfully. For the specifications, if you fail to meet the system requirements for ECAT server, there is a chance of encountering an issue such as this. Please see below the recommended memory for an ECAT server. This is based from 4.1.1 documentation for ECAT server system requirements.

64 GB of RAM or more

(especially for the SQL Server machine, if separate from the ECAT server)

regards,

Renelee "AP" R. Manio

Technical Support Engineer

Actions

Mohamed Essam

Jul 18, 2016 3:48 AM

Hi kiseung lee

I hope you are doing well

Please check the following PDf to troubleshoot ECAT to agent server communication

Tcp Port 443 and UDP port 444 should be opened between agent and server

also the text file for queries used to check for agent error

Best Regards

Mohamed Essam

Attachments

agent queries.txt.zip473 bytes
ecatagent.pdf70.8 KB

1 person found this helpful

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4 Replies

Renelee Manio Jul 14, 2016 10:59 PM
Mark Correct
Correct Answer
Hi kiseung,

Make sure that your filters are configured correctly when you are viewing the machines. For you to make sure that the installation was successful I would suggest the installation log of your ECAT Agent. It should be located on %TEMP% of the machine where the agent was installed. There should be a out.log that you should see. It will give you the status if ECAT agent was successfully installed or not.

regards,
Renelee "AP" R. Manio
RSA Technical Support Engineer
Like • Show 0 Likes0
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- L0rlE23nfIykN1OVAh9RTA6iU9eSc4qs @ Renelee Manio on Jul 15, 2016 12:57 AM
  Mark Correct
  Correct Answer
  Hi Manio,
  
  i found the log as below
  
  MSI (s) (10:40) [11:33:04:512]: Note: 1: 1728
  MSI (s) (10:40) [11:33:04:512]: Note: 1: 2205 2: 3: Error
  MSI (s) (10:40) [11:33:04:512]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1728
  MSI (s) (10:40) [11:33:04:512]: Note: 1: 2205 2: 3: Error
  MSI (s) (10:40) [11:33:04:512]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
  MSI (s) (10:40) [11:33:04:512]: Product: ECAT Agent -- Configuration completed successfully.
  
  MSI (s) (10:40) [11:33:04:512]: Windows Installer reconfigured the product. Product Name: ECAT Agent. Product Version: 4.1.1.0. Product Language: 1033. Manufacturer: EMC Corporation. Reconfiguration success or error status: 0.
  
  MSI (s) (10:40) [11:33:04:512]: Deferring clean up of packages/files, if any exist
  MSI (s) (10:40) [11:33:04:512]: MainEngineThread is returning 0
  MSI (s) (10:94) [11:33:04:528]: RESTART MANAGER: Session closed.
  MSI (s) (10:94) [11:33:04:528]: No System Restore sequence number for this installation.
  === Logging stopped: 3/18/2016 11:33:04 ===
  MSI (s) (10:94) [11:33:04:528]: User policy value 'DisableRollback' is 0
  MSI (s) (10:94) [11:33:04:528]: Machine policy value 'DisableRollback' is 0
  MSI (s) (10:94) [11:33:04:528]: Incrementing counter to disable shutdown. Counter after increment: 0
  MSI (s) (10:94) [11:33:04:528]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
  MSI (s) (10:94) [11:33:04:528]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
  MSI (s) (10:94) [11:33:04:528]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
  MSI (s) (10:94) [11:33:04:528]: Restoring environment variables
  MSI (s) (10:94) [11:33:04:528]: Destroying RemoteAPI object.
  MSI (s) (10:B8) [11:33:04:528]: Custom Action Manager thread ending.
  MSI (c) (F4:F4) [11:33:04:528]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
  MSI (c) (F4:F4) [11:33:04:528]: MainEngineThread is returning 0
  === Verbose logging stopped: 3/18/2016 11:33:04 ===
  
  it seems to be installed correctly, am i correct?
  
  one thing i want to check with you.
  
  my environment for MS SQL SERVER 2012 with ECAT (primary server) installed --- 8.6GB RAM assigned
  
  for MS Windows 2008 server for Agent --- 3.7GM RAM assigned
  
  is is possilble to cause the issue?
  
  thanks
  Like • Show 0 Likes0
  Actions
Renelee Manio Jul 15, 2016 1:55 AM
Mark Correct
Correct Answer
Hi Kisueng,

Based from the ECAT Agent logs you shared, it was installed successfully. For the specifications, if you fail to meet the system requirements for ECAT server, there is a chance of encountering an issue such as this. Please see below the recommended memory for an ECAT server. This is based from 4.1.1 documentation for ECAT server system requirements.

64 GB of RAM or more
(especially for the SQL Server machine, if separate from the ECAT server)

regards,

Renelee "AP" R. Manio
Technical Support Engineer
Like • Show 0 Likes0
Actions
Mohamed Essam Jul 18, 2016 3:48 AM
Mark Correct
Correct Answer
Hi kiseung lee

I hope you are doing well

Please check the following PDf to troubleshoot ECAT to agent server communication
Tcp Port 443 and UDP port 444 should be opened between agent and server

also the text file for queries used to check for agent error

Best Regards
Mohamed Essam
Attachments
- agent queries.txt.zip473 bytes
- ecatagent.pdf70.8 KB
1 person found this helpful
Like • Show 0 Likes0
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ECAT agent is not showing on ECAT UI

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