Dear Support
i'm trying to see a window agent on ECAT UI
generated the out.exe and installed, verified it is running on service however, i could not find the machine on ECAT UI
and i found the following log in ConsoleServer-Error log
7/15/2016 11:09:23 AM
[21] System.AggregateException:
One or more errors occurred.
at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)
at a.b.Xᜈ.ᜁ()
at a.b.Xᜒ.ᜀ(Object A_0)
Inner-Exception:
[21] System.AggregateException:
A low-priority task caused an error. Report this error if it occurs frequently.
at a.b.X.ᜅ.ᜀ()
Inner-Exception:
[21] System.AggregateException:
A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)
SQL Error Code: 80131904
SQL Error 258 in (0): A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)
at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)
at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)
at System.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean& marsCapable)
at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)
at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)
at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)
at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)
at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions)
at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnectionOptions userOptions)
at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)
at System.Data.ProviderBase.DbConnectionPool.WaitForPendingOpen()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at a.b.X.ᜅ.ᜀ()
Inner-Exception:
[21] System.AggregateException:
The wait operation timed out
may i ask your advice on it?
thanks
Hi kiseung,
Make sure that your filters are configured correctly when you are viewing the machines. For you to make sure that the installation was successful I would suggest the installation log of your ECAT Agent. It should be located on %TEMP% of the machine where the agent was installed. There should be a out.log that you should see. It will give you the status if ECAT agent was successfully installed or not.
regards,
Renelee "AP" R. Manio
RSA Technical Support Engineer