ECAT agent is not showing on ECAT UI

Dear Support

i'm trying to see a window agent on ECAT UI

generated the out.exe and installed, verified it is running on service however, i could not find the machine on ECAT UI

and i found the following log in ConsoleServer-Error log

7/15/2016 11:09:23 AM

[21] System.AggregateException:

One or more errors occurred.

   at System.Threading.Tasks.Task.Wait(Int32 millisecondsTimeout, CancellationToken cancellationToken)

   at a.b.Xᜈ.ᜁ()

   at a.b.Xᜒ.ᜀ(Object A_0)

Inner-Exception:

[21] System.AggregateException:

A low-priority task caused an error. Report this error if it occurs frequently.

   at a.b.X᜛.ᜅ.ᜀ()

Inner-Exception:

[21] System.AggregateException:

A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)

SQL Error Code: 80131904

SQL Error 258 in (0): A connection was successfully established with the server, but then an error occurred during the pre-login handshake. (provider: SSL Provider, error: 0 - The wait operation timed out.)

   at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction)

   at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose)

   at System.Data.SqlClient.TdsParser.ConsumePreLoginHandshake(Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean& marsCapable)

   at System.Data.SqlClient.TdsParser.Connect(ServerInfo serverInfo, SqlInternalConnectionTds connHandler, Boolean ignoreSniOpenTimeout, Int64 timerExpire, Boolean encrypt, Boolean trustServerCert, Boolean integratedSecurity, Boolean withFailover)

   at System.Data.SqlClient.SqlInternalConnectionTds.AttemptOneLogin(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean ignoreSniOpenTimeout, TimeoutTimer timeout, Boolean withFailover)

   at System.Data.SqlClient.SqlInternalConnectionTds.LoginNoFailover(ServerInfo serverInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString connectionOptions, SqlCredential credential, TimeoutTimer timeout)

   at System.Data.SqlClient.SqlInternalConnectionTds.OpenLoginEnlist(TimeoutTimer timeout, SqlConnectionString connectionOptions, SqlCredential credential, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance)

   at System.Data.SqlClient.SqlInternalConnectionTds..ctor(DbConnectionPoolIdentity identity, SqlConnectionString connectionOptions, SqlCredential credential, Object providerInfo, String newPassword, SecureString newSecurePassword, Boolean redirectedUserInstance, SqlConnectionString userConnectionOptions)

   at System.Data.SqlClient.SqlConnectionFactory.CreateConnection(DbConnectionOptions options, DbConnectionPoolKey poolKey, Object poolGroupProviderInfo, DbConnectionPool pool, DbConnection owningConnection, DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionFactory.CreatePooledConnection(DbConnectionPool pool, DbConnectionOptions options, DbConnectionPoolKey poolKey, DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionPool.CreateObject(DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionPool.UserCreateRequest(DbConnectionOptions userOptions)

   at System.Data.ProviderBase.DbConnectionPool.TryGetConnection(DbConnection owningObject, UInt32 waitForMultipleObjectsTimeout, Boolean allowCreate, Boolean onlyOneCheckConnection, DbConnectionOptions userOptions, DbConnectionInternal& connection)

   at System.Data.ProviderBase.DbConnectionPool.WaitForPendingOpen()

--- End of stack trace from previous location where exception was thrown ---

   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   at a.b.X᜛.ᜅ.ᜀ()

Inner-Exception:

[21] System.AggregateException:

The wait operation timed out

may i ask your advice on it?

thanks