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Role Deletion Request Is Hanged in Open State When Role Contains Users

Question asked by Ece YILDIRIM on Jul 18, 2016
Latest reply on Jul 19, 2016 by Ece YILDIRIM

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Hello,

When we try to delete roles in case the role has no user we confirm that the role has been deleted properly and request state becomes completed.(Picture 1)

However, when role contains user. the request state hangs in "Open" state. It seems the associated workflow is not getting triggered at all. (Picture 2)

Any idea on what could be the issue?

Picture 1

Picture 2 (See there is no "workflow jobs" line displayed in the page)

Mostafa Helmy

Jul 18, 2016 7:24 AM

Correct Answer

Can you try the following:

Open the stuck Change Request > Processing Workflow > Edit.
Once the workflow Java applet opens, from the top menu click Job > Evaluate.
Now wait till you get a prompt saying "Job evaluated successfully".
Right click anywhere in the background of the workflow > Refresh.

Let me know if this gets the workflow moving or not.

Note: If the workflow starts processing, click Cancel not OK. Otherwise you will get a workflow error.

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Mostafa Helmy

Jul 18, 2016 7:24 AM

Can you try the following:

Open the stuck Change Request > Processing Workflow > Edit.
Once the workflow Java applet opens, from the top menu click Job > Evaluate.
Now wait till you get a prompt saying "Job evaluated successfully".
Right click anywhere in the background of the workflow > Refresh.

Let me know if this gets the workflow moving or not.

Note: If the workflow starts processing, click Cancel not OK. Otherwise you will get a workflow error.

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Ece YILDIRIM @ Mostafa Helmy on Jul 18, 2016 7:33 AM

Hi Mostafa Helmy,

But processing WF is not available in the request page. Please see screenshot 2.

Any idea?

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Venkata Ramana Reddy Kanaparthy

@ Ece YILDIRIM on Jul 18, 2016 11:14 AM

No errors in the logs?

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Ece YILDIRIM @ Venkata Ramana Reddy Kanaparthy on Jul 19, 2016 9:16 AM

Not that we could detected

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4 Replies

Mostafa Helmy Jul 18, 2016 7:24 AM
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Correct Answer
Can you try the following:
1. Open the stuck Change Request > Processing Workflow > Edit.
2. Once the workflow Java applet opens, from the top menu click Job > Evaluate.
3. Now wait till you get a prompt saying "Job evaluated successfully".
4. Right click anywhere in the background of the workflow > Refresh.
Let me know if this gets the workflow moving or not.
Note: If the workflow starts processing, click Cancel not OK. Otherwise you will get a workflow error.
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- Ece YILDIRIM @ Mostafa Helmy on Jul 18, 2016 7:33 AM
  Mark Correct
  Correct Answer
  Hi Mostafa Helmy,
  
  But processing WF is not available in the request page. Please see screenshot 2.
  Any idea?
  Like • Show 0 Likes0
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  - Venkata Ramana Reddy Kanaparthy @ Ece YILDIRIM on Jul 18, 2016 11:14 AM
    Mark Correct
    Correct Answer
    No errors in the logs?
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    - Ece YILDIRIM @ Venkata Ramana Reddy Kanaparthy on Jul 19, 2016 9:16 AM
      Mark Correct
      Correct Answer
      Not that we could detected
      Like • Show 0 Likes0
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Role Deletion Request Is Hanged in Open State When Role Contains Users

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