We've been deploying new soft tokens to user through either an STID file or with the CT-KIP method and the self-help console. While that is working for small groups of people at a time it is much more manual and labor intensive than we'd like since we first have to determine if the user has an android or IOS device. This does not bode well for an upcoming expiration of about 800 hardware tokens.
It appears that all of the methods including CTF require the administrator to know either the type of device or even the serial number. Is there a method where we can generate these regardless of what type of mobile device the recipient has?