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How to delete an active directory user in the RSA Security Console

Question asked by NANCY DUNCAN on Jul 28, 2016
Latest reply on Jul 30, 2016 by Edward Davis

We issue iOS tokens to users that need to log into Citrix on their iPads.  I have 2 users that still work here (in the console they are ActiveDirectory users, not Internal Database users as their Identity Source) that no longer need this functionality.  I was able to un-assign their token, but I cannot delete them from the console, I receive an error that "Identity source "ActiveDirectory" is read-only.  We are running short on user licenses and I would like to delete these 2 users so their license can be assigned to another employee.