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User Access Review - When multi-step review is generated, NewReviewGeneratedEvent is triggered twice for second step review.

Question asked by Ece YILDIRIM on Aug 1, 2016
Latest reply on Aug 1, 2016 by Venkata Ramana Reddy Kanaparthy
  • Comment • 1

Hello,

 

When multi-step review is generated, NewReviewGeneratedEvent is triggered twice for second step review.

 

First Step Configuration:

First Step Conf.PNG

Second Step Configuration:

Second Step.PNG

First Step's NewReviewGeneratedEvent Configuration: 

UA_FIRST_MAIL_EVENT.PNG

Second Step's NewReviewGeneratedEvent Configuration:

UA_SECOND_MAIL_EVENT.PNG

Here is the problem:

User Access Review Multiple E-Mail.PNG

You can see the same events(indicated with blue and orange boxes) above.

 

How can we solve this issue?

 

Thanks in advance.

Venkata Ramana Reddy Kanaparthy
Venkata Ramana Reddy Kanaparthy Employee Aug 1, 2016 9:23 AM
Correct Answer

That's a bug and i was able to reproduce it with the setting 'Active the review on the start date of the previous step'. That seem to be the cause for duplicate emails. You can raise a ticket for it.

 

Using the 'manually' option is not causing duplicate emails.

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