Every time I select create a case I receive an error like: single sign-on error, what can I do ?
It appears that your account was out of sync between RSA Link and My RSA (aka Case Management), but this has now been resolved. Will you please try to click on the "Create a Case" button or on the "My RSA" button in the main menu bar and let me know if you are able to access it successfully?
I apologize for the inconvenience. I have created the internal ticket RSALINK-855 for your issue and am actively investigating it. I will let you know as soon as I have any updates.
I am experiencing a similar issue. Are you able to assist?
I apologize for the delay in getting back to you. This issue is now addressed in the Common Authentication Issues with RSA Link document. If you could please contact RSA Customer Support at firstname.lastname@example.org they will be able to resolve your issue.
Thanks for confirming via email that the issue has been resolved.
If you experience any further issues, please feel free to How to contact RSA Customer Support and we'll be happy to assist.
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