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Able to open cases

Question asked by Roger Biefer on Aug 30, 2016
Latest reply on Aug 30, 2016 by Roger Biefer

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Hallo RSA, a colleague of mine is able to login but not able to open cases. I can open cases. What do I need to do?

Regards

Roger

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Jeff Shurtliff Aug 30, 2016 1:18 PM
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Hi Roger,

If you could please How to contact RSA Customer Support and provide the user's name, email address, and the error message that they're seeing when they attempt to open a case (either by clicking on the My RSA option in the main navigation menu or the Create a Case button on the RSA Customer Support page), then the Support Team will be able to assist you and him in resolving the issue.

Thanks,
Jeff
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- Roger Biefer @ Jeff Shurtliff on Aug 30, 2016 4:17 PM
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  Hi Jeff
  
  I have already. I don’t think it is a technical problem but a permission issue.
  
  Regards
  Roger
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