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Not able to access Download Central

Question asked by Ibrahim Khaleelullah Khan on Aug 30, 2016
Latest reply on Aug 31, 2016 by Ibrahim Khaleelullah Khan

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Hi,

1. We are a new customer to RSA Via L&G. I am trying to access the SecurCare Online portal through this link

But i get the message "The specified page can not be found."

Has the link for SecurCare Online changed? If yes, could anyone please redirect me to the correct link.

2. When I try to access Download central I get a message "Your logon information is incorrect. Correct your logon information and try again, or contact the help desk or your administrator." Though I am entering the correct information and I can login using the same credentials in the link "Additional Self-Service"

I would appreciate if anyone of you could guide me.

Thanks

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Boris Lekumovich

Aug 30, 2016 6:47 AM

Hi,

See if this post helps - Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)

2 people found this helpful

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Ibrahim Khaleelullah Khan @ Boris Lekumovich on Aug 30, 2016 6:57 AM

Hi Boris,

Thanks for sharing the announcement link.

Its now clear to me that SecurCare Online has been replaced with RSA Link.

But I am still not able to login into Download central, though I am able to login into RSA link and also i have also linked the product license code with the account. I guess my user should somehow need to be given the entitlement to access the Download Central.

Appreciate your help.

Thanks

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Boris Lekumovich

@ Ibrahim Khaleelullah Khan on Aug 31, 2016 2:34 AM

Hi Ibrahim,

I suggest you reach out to support for that - How to contact RSA Customer Support

Regards

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Ibrahim Khaleelullah Khan @ Boris Lekumovich on Aug 31, 2016 2:43 AM

Hi Boris,

I already did and waiting for their reply.

Thanks

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4 Replies

Boris Lekumovich Aug 30, 2016 6:47 AM
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Correct Answer
Hi,

See if this post helps - Introducing RSA Link, the new support portal that replaces SecurCare Online (SCOL)
2 people found this helpful
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- Ibrahim Khaleelullah Khan @ Boris Lekumovich on Aug 30, 2016 6:57 AM
  Mark Correct
  Correct Answer
  Hi Boris,
  Thanks for sharing the announcement link.
  Its now clear to me that SecurCare Online has been replaced with RSA Link.
  
  But I am still not able to login into Download central, though I am able to login into RSA link and also i have also linked the product license code with the account. I guess my user should somehow need to be given the entitlement to access the Download Central.
  Appreciate your help.
  
  Thanks
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  - Boris Lekumovich @ Ibrahim Khaleelullah Khan on Aug 31, 2016 2:34 AM
    Mark Correct
    Correct Answer
    Hi Ibrahim,
    
    I suggest you reach out to support for that - How to contact RSA Customer Support
    
    Regards
    Like • Show 1 Like1
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    - Ibrahim Khaleelullah Khan @ Boris Lekumovich on Aug 31, 2016 2:43 AM
      Mark Correct
      Correct Answer
      Hi Boris,
      I already did and waiting for their reply.
      
      Thanks
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