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Product Request - Auth Mgr 8.2 Factory Reset

Question asked by Jeremy Rauscher on Aug 30, 2016
Latest reply on Aug 30, 2016 by Brian Twomey

This is a product enhancement request for RSA AM 8.2 - PLEASE BRING BACK FACTORY RESET!  RSA does not support remote access via DRAC or Intel RMM4, and AM 8.2 no longer supports factory resets.  This means that an admin has to be physically located at the data center to perform any sort of advanced system recovery or reset, which pretty much makes these appliances no longer recoverable when working remotely.


The Auth Mgr 8.2 release notes indicates that hardware appliance users should use PING to back up their deployments.   While this is a satisfactory workaround for those who can be physically at a data center, this really does nothing to assist those of us who may work hours or multiple countries away from the data center.


Please bring back remote factory resets!