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Unable to Add Site to Datacenter

Question asked by Tom Goetz on Sep 1, 2016
Latest reply on Sep 7, 2016 by Tom Goetz

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I am attempting to add a new Site Coordinator / Site to my Datacenter configuration. I have successfully added my Enterprise Coordinator but when I attempt to add a new Site (Site Coordinator) it eventually fails. In looking at the em.log file on the Enterprise Manager I get the following errors

01 Sep 2016 09:06:44,885 | ERROR - DiscoveryStatusServiceImpl.getStatusForHarvester(631) | FunctionalFlow - Status_Discovery: Exception retrieving Harvester status on controller RSADLP12-EntCrd and site 2. Reason is Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Server was unable to process request. ---> The site config for 2 was not found.

01 Sep 2016 09:14:21,626 | ERROR - LoggingAsynchronousExceptionListener.onEvent(39) | Asynchronous exception occurred processing event continuation: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Server was unable to process request. ---> The site (id = 2) was not found.
Parameter name: siteId

01 Sep 2016 09:14:21,642 | ERROR - EMApplicationEventMulticaster$1.run(180) | Unexpected exception occurred during event processing: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Server was unable to process request. ---> The site (id = 2) was not found.
Parameter name: siteId; job is recoverable and will be retried

01 Sep 2016 09:15:58,986 | ERROR - Site.updateDiscoveryStatus(1137) | Failed to create Site. Could not connect to the site.

01 Sep 2016 09:18:38,567 | ERROR - RecoverableEventQueueJob.secureExecuteInternal(209) | Discarding recoverable job of type: device.discovery.site.change due to site no longer existing

01 Sep 2016 09:22:07,915 | ERROR - LoggingAsynchronousExceptionListener.onEvent(39) | Asynchronous exception occurred processing event continuation: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Server was unable to process request. ---> The site (id = 3) was not found.
Parameter name: siteId

01 Sep 2016 09:22:07,915 | ERROR - EMApplicationEventMulticaster$1.run(180) | Unexpected exception occurred during event processing: Could not invoke service.. Nested exception is org.codehaus.xfire.fault.XFireFault: Server was unable to process request. ---> The site (id = 3) was not found.
Parameter name: siteId; job is recoverable and will be retried

01 Sep 2016 09:23:38,546 | ERROR - RecoverableEventQueueJob.secureExecuteInternal(209) | Discarding recoverable job of type: device.discovery.site.change due to site no longer existing

01 Sep 2016 09:52:58,959 | ERROR - Site.updateDiscoveryStatus(1137) | Failed to create Site. Timeout Executing Scheduled Task Site0004

I have created an agent installer (via Generate Agent Installer in the Enterprise Manager) and manually installed it on the machine I am looking to add to Site and make the Site Coordinator. I have confirmed it installed and that I can see it is broadcasting on port 9150 on the Site Coordinator machine. I have also open all ports on the firewall of the Site Coordinator machine and confirmed creation of the rules via the Discovery Agent Installer. During Installation of the Discovery Agent onto the Site Coordinator machine I used the same GPO/Push Site Password that I defined in the setup of the New Site on the Enterprise Manager.

I am unsure of what step I am missing any help or guidance would be appreciated.

Thanks

Anil Arakkal

Sep 7, 2016 5:49 AM

Correct Answer

Tom,

Check below screenshots from my test machine ( error same as of yours but the other way:) ) when I enabled FIPS=true for installer: Can you run the installer from the command prompt with FIPS=true flag as below screenshot.

I did below to get rid of that error that I got. I think FIPS is already enables on your system but the agent installation is taking FIPS as false. You can install it manually with FIPS=true as in above screenshot. You can verify FIPS status in your machine as well.

- Enabled FIPS in SC by going to gpedit.msc and then ->computer configuration->windows settings->security settings->local policies->security options.

After installation, try the scan again and let me know if it still fails.

If it fails again, Can you try to install the agent manually in GW and then try the scan?

If it still fails, copy paste the logs that you see in EC and SC ( message logs from both the machines).

Thanks,

Anil

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Anil Arakkal Sep 2, 2016 6:28 AM
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Hi Tom,

Are you able to telnet from Enterprise Coordinator to your site coordinator at port 9150? ( Not from Enterprise Manager to SC but from Enterprise coordinator to SC )
You need to open the port from your EC to SC at port 9150 in firewall.

There are also possibilities that the changes you made in EM console for SC configuration might not be in sync with the EC userconfig file. You can edit the Enterprise coordinator configuration, click on advanced drop down and click on recover. This might stop the EC service, you can start the service manually once the recovery is done. Then, Edit and save the SC config in EM console and check if comes up.

If you have already open port from EC to SC. Can you check if you can find any errors in EC message logs under \RSA\Enterprise Coordinator\ directory.
Also, check if you can find any errors in message logs in site coordinator install directory.

Thanks,
Anil
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- Tom Goetz @ Anil Arakkal on Sep 2, 2016 8:14 AM
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  So I think there might have been a sync issues because after I ran the recover on the EM for the EC I was able to add the Site Coordinator. Although this brings me to the next step of questions.
  
  I am under the impression that agent should be pushed and installed to any grid worker or SC that I add. In my case this is not working. I got the agent on the SC by manually installing it but i got this error when I tried to do it the first time.
  
  I do have the FIPS flag on my machines (as it is needed) and when I check the EM under Admin->Support->About RSA DLP and click on system information I can see that FIPS is configured as on
  
  So I am unsure of what "FIPS install flag" I need to set to true. I believe this might be why the push install is not working.
  
  Next even after the SC comes online in EM when I look at the messages.log on the EC I am seeing this over and over again
  
  Is this something I should be concerned about? If so how do I resolve this?
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  - Anil Arakkal @ Tom Goetz on Sep 2, 2016 10:28 AM
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    Hi Tom,
    
    For Sitecoordinators, you will have to install the agents manually but for Grid workers, the agent gets pushed from SC.
    
    The agent installation in GW happens when you initiate scans. The agent installation takes place during commissioning phase once you initiate your first scan.
    
    Have you tried uninstalling that agent in SC and copy a new agent from your enterprise coordinator machine. You can find the agent under \RSA\Enterprise coordinator\dependencies folder. Try installing that agent from EC and check if you still see the same error. ( Try this if your EC has FIPS enabled). Let me know if you still see the error that you see while installing.
    
    May be you can run a small scan and check if it works successfully?
    
    Thanks,
    Anil
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    - Tom Goetz @ Anil Arakkal on Sep 6, 2016 10:03 AM
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      I attempted to install the agent on the SC per your instructions above (via the agent.msi in the dependencies folder) and I got the same error.
      
      I have started a new scan and appear to be stuck on downloading
      
      Looking over the logs on the EC I see the following repeating itself.
      
      Thanks for the help.
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      - Anil Arakkal @ Tom Goetz on Sep 6, 2016 10:49 AM
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        Tom, Are you using GW for scan?
        If yes, Is port 9150 open between SC and GW?
        If not, Is port 9150 open between your SC and the machine which you are trying to scan?
        You will have to open port 135,137,138,139 as well, between your site coordinator and the discovery agent.
        
        Can you also check if you can find any files under \RSA\Discovery\Enterprise coordinator\scheduler files in EC?
        Are you scheduling the scans or initiating it manually?
        
        You can check the datacenter deployment guide, page number 42 to find out what all ports need to be open
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        Tom Goetz @ Anil Arakkal on Sep 6, 2016 11:00 AM
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        To eliminate the possibility of ports for now (since this is a test environment) I have disable all firewalls on EM, EC, SC and Grid Worker and I am still getting the same error.
        
        I still cannot manually install the agent either with out the Non-FIBS noted at the beginning.
        
        Thanks
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        Tom Goetz @ Anil Arakkal on Sep 6, 2016 2:48 PM
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        Anil,
        
        I did some more work and think I am getting closer but still cannot get the scans to go - think the issue might be isolaged to the FIPS issue but not sure. Here is the current log dump of where I am at:
        
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:73] FunctionalFlow- WebService request received for UpdateGridGroup SiteId=5 overrideField=
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:73] FunctionalFlow- WebService request received for Savegridgroup for siteID = 5
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:73] starting OutOfProc RunAs validator as mydomain\dlp
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:73] RunAs Validator Host started
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:53] FunctionalFlow- EC_CONFIG_UPDATE Saved GridGroup node [Name:Test Scan] for Site [Id:5], in EnterpriseCoordinator.user.config file
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:53] Connecting to Site 10.0.1.132:9150...
        9/6/2016 11:36 AM Warning : LongArm[2080][TaskHost:31] [RSADLP12-STECRD] Timeout Executing Scheduled Task Site0005. Timing out at 2016-09-06 11:42:41Z
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:86] [RSADLP12-STECRD] Schedule task:GC0001[O:Enterprise_RSADLP12-ENTCRD][T:G][S:4], via Scheduler (FileToCache)
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:86] [RSADLP12-STECRD] Pushing dependencies for task:GC0001 from local files
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:86] FunctionalFlow- For [machine:RSADLP12-STECRD, task:GC0001] attempting to push 359 missing dependency files: CommandLine.v8.MiniDump.exe, CommandLine.v8.MiniDump.exe.config, MoveToSecure.exe, MoveToSecure.exe.config, Interop.IWshRuntimeLibrary.dll, jpgsr.dll, kpppxrdr.dll, xlsxsr.dll, mwxsr.dll, afsr.dll, assr.dll, awsr.dll, bentofio.dll, cbmap.map, chartbls.ux, csvsr.dll, dcasr.dll, dw4sr.dll, dxlsr.dll, emlsr.dll, foliosr.dll, formats.ini, GenuineChannels.dll, LongArm.v8.Security.dll, GridCoordinatorTaskTemplate.xml, GridWorkerTaskTemplate.xml, htmsr.dll, hwpsr.dll, ICSharpCode.SharpZipLib.dll, jtdsr.dll, KeyViewFilter.dll, kpagrdr.dll, kpemfrdr.dll, kpgifrdr.dll, kpifcnvt.dll, kpifutil.dll, kpmsordr.dll, kpp40rdr.dll, kpp95rdr.dll, kpp97rdr.dll, kppctrdr.dll, kppicrdr.dll, kppng.dll, kpprerdr.dll, kpprzrdr.dll, kpshwrdr.dll, kpwg2rdr.dll, kpwmfrdr.dll, kpwpgrdr.dll, kv.lic, kvfilter.dll, kvgzsr.dll, kvhqxsr.dll, kvolefio.dll, kvutil.dll, kvxconfig.ini, kvxpgsa.dll, kvxsssa.dll, kvxtract.dll, kvxwpsa.dll, kvzeesr.dll, kwad.dll, l123sr.dll, lasr.dll, asfsr.dll, cabsr.dll, CEBDLL.dll, cebsr.dll, DFECore.dll, emxsr.dll, iwsssr.dll, iwwpsr.dll, kpcatrdr.dll, kpiwpgrdr.dll, kvoop.exe, kvzip.dll, mhtsr.dll, qpwsr.dll, tnefsr.dll, xlsbsr.dll, yimsr.dll, z7zsr.dll, bkfsr.dll, onmsr.dll, kpdwgrdr.dll, dbxsr.dll, kpdxfrdr.dll, kvdecrypt.dll, macbinsr.dll, gifsr.dll, skypesr.dll, ichatsr.dll, aiffsr.dll, libpff.dll, bzip2sr.dll, dmgsr.dll, isosr.dll, epubsr.dll, formats - orig.ini, mpeg4sr.dll, Microsoft.VC80.CRT.manifest, pffsr.dll, hl7sr.dll, hwposr.dll, msvcr80.dll, kvlangdetect.dll, oo3sr.dll, msvcm80.dll, riffsr.dll, msvcp80.dll, kpsdwrdr.dll, bmpsr.dll, entsr.dll, encasesr.dll, sunadsr.dll, pngsr.dll, langdetectext.dll, kpxfdlrdr.dll, dcmsr.dll, kpgflrdr.dll, dbfsr.dll, jp2000sr.dll, kpbmpwrt.dll, kpjp2000rdr.dll, kpnbmprdr.dll, libeay32.dll, unihtmsr.dll, chmsr.dll, kponerdr.dll, unzipjpg.dll, encase2sr.dll, gwfssr.dll, chmdll.dll, ad1sr.dll, kvthread.dll, mspubsr.dll, olmsr.dll, 7z.dll, b1sr.dll, icssr.dll, iwwp13sr.dll, kpcgmrdr.dll, kpodardr.dll, kpoxdrdr.dll, kpvsd2rdr.dll, kpvsdxrdr.dll, multiarcsr.dll, Xalan-C_1_11.dll, XalanMessages_1_11.dll, xerces-c_3_1.dll, vcfsr.dll, LongArm.v8.Agent.Bootstrap.dll, LongArm.v8.Agent.Bootstrap.Interfaces.dll, LongArm.v6.Agent.Interfaces.dll, LongArm.v8.Agent.UpgradeTask.dll, UpgradeTaskSpecification.xml, LongArm.v8.Agent.Utilities.dll, LongArm.v6.dll, LongArm.v8.Extractor.dll, LongArm.v8.Grid.GridCoordinator.dll, LongArm.v8.NativeUtilities.dll, LongArm.v8.DataSrc.DataSrcMgr.dll, LongArm.v8.DataSrc.DbSrcMgr.dll, LongArm.v8.DataSrc.DbSrcOracleMgr.dll, DataSrcOraDB.dll, DataSrcGD.dll, LongArm.v8.DataSrc.FileSrcMgr.dll, LongArm.v8.Grid.GridWorker.dll, LongArm.v8.Grid.Interfaces.dll, LongArm.v6.Remoting.Common.dll, LongArm.v8.Remoting.dll, LongArm.v8.Remoting.ProcessDomain.dll, LongArm.v9.ProcessDomain.dll, LongArm.v6.Enterprise.Interfaces.dll, LongArm.v8.Enterprise.Utilities.dll, LongArm.v8.Verity.dll, ltbenn30.dll, ltscsn10.dll, lwpapin.dll, lwppann.dll, lwpsr.dll, mbsr.dll, mbxsr.dll, mdbsr.dll, Microsoft.Win32.Security.v8.dll, mifsr.dll, misr.dll, mp3sr.dll, mppsr.dll, msgsr.dll, msw6sr.dll, mswsr.dll, mw6sr.dll, mw8sr.dll, mwsr.dll, mwssr.dll, nsfsr.dll, oa2sr.dll, olesr.dll, OutProcServer.exe, OutProcServer.exe.config, pdfsr.dll, pstnsr.dll, pstsr.dll, qpssr.dll, rarsr.dll, rtfsr.dll, sosr.dll, swfsr.dll, tarsr.dll, tifsr.dll, txtcnv.dll, unisr.dll, unzip.dll, utf8sr.dll, uudsr.dll, VerityInit.dll, vsdsr.dll, wkssr.dll, wosr.dll, wp6sr.dll, wpmap.dll, wpmsr.dll, xlssr.dll, xmlsh.dll, xmlsr.dll, xpssr.dll, xywsr.dll, RPC.dll, Agent.msi, categorylib.dll, entitylib.dll, icu_license.html, icudt48.dll, icuin48.dll, icuio48.dll, icule48.dll, iculx48.dll, icutu48.dll, icuuc48.dll, testplug.dll, zlib1.dll, Cilib.dll, boost_regex-vc100-mt-1_53.dll, boost_date_time-vc100-mt-1_53.dll, boost_filesystem-vc100-mt-1_53.dll, boost_iostreams-vc100-mt-1_53.dll, boost_system-vc100-mt-1_53.dll, boost_thread-vc100-mt-1_53.dll, boost_zlib-vc100-mt-1_53.dll, policylib.dll, policy_dtd.xml, request_dtd.xml, difsr.dll, kpodfrdr.dll, lzhsr.dll, odfsssr.dll, odfwpsr.dll, fpmatchlib.dll, xfpmatchlib.dll, fpconfig.xml, dbmatchlib.dll, LongArm.v8.NotesWrapper.dll, DataSrcSP.dll, SPAuthProvider.dll, SPOnlineClient.exe, SPOnlineClient.exe.config, SPWebWrapper.XmlSerializers.dll, SPWebWrapper.dll, Spac.exe, DataSrcNotes.dll, DataSrcExchange.dll, Microsoft.Exchange.WebServices.dll, DataSrcDb.dll, DLPRMS.dll, DLPRMSProxy.exe, DLPRMSProxy_Manifest.xml, DLPRMSTool.exe, DLPRMSTool_Manifest.xml, OutProcServer_Manifest.xml, MsoIrmProtector.dll, OpcIrmProtector.dll, FnsErrorConfig.xml, MsoIrmProtector.doc, MsoIrmProtector.ppt, MsoIrmProtector.xls, GridConfiguration.xml, base_category.xml.dlp, category_map.xml.dlp, base_category.xml, category_map.xml, match_exceptions.xml, regex_library.xml, base_category.xml.dlp, base_category_dtd.xml.dlp, category_map.xml.dlp, category_map_dtd.xml.dlp, config.xml, config_desktop.xml, config_discovery.xml, config_network.xml, ssn_high_group_info.txt, academic_degrees.txt.dlp, ambiguous_stock_terms.txt.dlp, card_expiration_terms_dict.txt.dlp, card_security_terms_dict.txt.dlp, card_terms_dict.txt.dlp, ca_dl_terms.txt.dlp, CCN_Dict1.txt.dlp, CCN_Dict2.txt.dlp, common_drug_terms.txt.dlp, diseases_and_injuries.txt.dlp, disease_and_injury_dict.txt.dlp, drugs_and_compounds.txt.dlp, drug_and_compounds_dict.txt.dlp, drug_trade_terms.txt.dlp, ear_countries.txt.dlp, ear_general_terms.txt.dlp, ear_items.txt.dlp, ear_organizations.txt.dlp, ear_people.txt.dlp, energy_general_terms_dict.txt.dlp, energy_specific_terms_dict.txt.dlp, external_injuries.txt.dlp, external_injuries_general.txt.dlp, external_injuries_specific.txt.dlp, gambling_games.txt.dlp, gambling_terms_general.txt.dlp, gambling_terms_specific.txt.dlp, general_munitions_terms.txt.dlp, general_stock_terms.txt.dlp, icd10cm_diseases_and_injuries.txt.dlp, icd10cm_drugs_and_compounds.txt.dlp, icd10cm_external_injuries_general.txt.dlp, icd10cm_external_injuries_specific.txt.dlp, icd10cm_index_of_procedures.txt.dlp, icd10cm_ndc_formulas.txt.dlp, index_of_procedures.txt.dlp, itar_items.txt.dlp, itar_items_for_ear.txt.dlp, names_dict.txt.dlp, ndc_formulas.txt.dlp, protected_health_information_terms.txt.dlp, sap_hr_code_dict.txt.dlp, sap_hr_term_dict.txt.dlp, stock_actions_terms.txt.dlp, stock_dictionary.txt.dlp, street_drug_terms.txt.dlp, ticker_symbols.txt.dlp, us_dl_terms.txt.dlp, violence_general.txt.dlp, violence_specific.txt.dlp, weapons.txt.dlp, words_dict.txt.dlp, 102-dict51.txt, 107-dict32.txt, 108-dict37.txt, Policy.xml, fp_category_map.xml,
        9/6/2016 11:36 AM Warning : LongArm[2080][TaskHost:31] [RSADLP12-STECRD] Timeout Executing Scheduled Task Site0005. Timing out at 2016-09-06 11:42:41Z
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:68] FunctionalFlow- WebService request received for UpdateGridGroup SiteId=5 overrideField=
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:68] FunctionalFlow- WebService request received for Savegridgroup for siteID = 5
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:68] starting OutOfProc RunAs validator as mydomain\dlp
        9/6/2016 11:36 AM Warning : LongArm[2080][TaskHost:31] [RSADLP12-STECRD] Timeout Executing Scheduled Task Site0005. Timing out at 2016-09-06 11:42:41Z
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:68] RunAs Validator Host started
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:53] FunctionalFlow- EC_CONFIG_UPDATE Saved GridGroup node [Name:Test Scan] for Site [Id:5], in EnterpriseCoordinator.user.config file
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:53] Connecting to Site 10.0.1.132:9150...
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:73] FunctionalFlow- WebService request received for 'StartGridScan' SiteId=5 GroupId=1
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:52] Attempting start on GridGroup Test Scan (1, GC0001) on site RSADLP12-SteCrd (5)...
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:53] [RSADLP12-STECRD] Schedule task:GC0001[O:Enterprise_RSADLP12-ENTCRD][T:G][S:4], via Scheduler (FileToCache)
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:53] [RSADLP12-STECRD] Update in progress. Unable to execute Scheduled/Update Task [GC0001]: The task, GC0001, is currently downloading its dependencies
        9/6/2016 11:36 AM Error-YE : LongArm[2080][TaskHost:53] Unable to Deploy Grid Group (id=1) for site (id=5)
        9/6/2016 11:36 AM Error-YE : LongArm[2080][TaskHost:53] Error occurred deploying grid group: The task, GC0001, is currently downloading its dependencies
        9/6/2016 11:36 AM Info : LongArm[2080][TaskHost:52] EnterpriseCoordinator.WsInternalStartScanGroup() - MaxLogSize=10000000; MaxLogCount=10; remoteTakHost=RSADLP12-STECRD
        9/6/2016 11:36 AM Warning : LongArm[2080][TaskHost:31] [RSADLP12-STECRD] Timeout Executing Scheduled Task Site0005. Timing out at 2016-09-06 11:42:41Z
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:52] [RSADLP12-STECRD] Schedule task:GC0001[O:Enterprise_RSADLP12-ENTCRD][T:G][S:4], via Scheduler (FileToCache)
        9/6/2016 11:36 AM Info-YE : LongArm[2080][TaskHost:52] [RSADLP12-STECRD] Update in progress. Unable to execute Scheduled/Update Task [GC0001]: The task, GC0001, is currently downloading its dependencies
        9/6/2016 11:36 AM Error-YE : LongArm[2080][TaskHost:52] Unable to Deploy Grid Group (id=1) for site (id=5)
        9/6/2016 11:36 AM Info-E : LongArm[2080][TaskHost:52] Verifying Group 1 deployment at Site 5. Deployment is in progress.
        9/6/2016 11:36 AM Warning : LongArm[2080][TaskHost:31] [RSADLP12-STECRD] Timeout Executing Scheduled Task Site0005. Timing out at 2016-09-06 11:42:41Z
        
        -----
        Hoping this helps track down the issue.
        
        Thanks
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        Anil Arakkal @ Tom Goetz on Sep 7, 2016 5:49 AM
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        Tom,
        
        Check below screenshots from my test machine ( error same as of yours but the other way:) ) when I enabled FIPS=true for installer: Can you run the installer from the command prompt with FIPS=true flag as below screenshot.
        
        I did below to get rid of that error that I got. I think FIPS is already enables on your system but the agent installation is taking FIPS as false. You can install it manually with FIPS=true as in above screenshot. You can verify FIPS status in your machine as well.
        
        - Enabled FIPS in SC by going to gpedit.msc and then ->computer configuration->windows settings->security settings->local policies->security options.
        
        After installation, try the scan again and let me know if it still fails.
        
        If it fails again, Can you try to install the agent manually in GW and then try the scan?
        
        If it still fails, copy paste the logs that you see in EC and SC ( message logs from both the machines).
        
        Thanks,
        Anil
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        Tom Goetz @ Anil Arakkal on Sep 7, 2016 9:04 AM
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        Looks like the issue was that the agent wasn't installed on the SC with the FIPS flag. So by removing agent from the SC and then reinstalling from the command line using agent.msi FIPS=true the restarting the scan it all worked.
        
        Thanks
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Unable to Add Site to Datacenter

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