I need to decrypt my token seed records. When I enter the token pack ID, I get a message that the token pack ID is invalid.
I need to decrypt my token seed records. When I enter the token pack ID, I get a message that the token pack ID is invalid.
I have moved this thread to the RSA Customer Support community so that you can get an answer to your question.
Regards,
Erica
The Invalid Token Pack ID message that you are seeing is a common error that requires we replace the tokens you have with a new set.
The fastest way to resolve this issue would be for you to open a case with our License Seed Response team for the replacement by opening a new case under Case Management in RSA Link. This automatically passes you through the security question requirement.
To create a case,
Regards,
Erica.
David Hoolder,
The Invalid Token Pack ID message that you are seeing is a common error that requires we replace the tokens you have with a new set.
The fastest way to resolve this issue would be for you to open a case with our License Seed Response team for the replacement by opening a new case under Case Management in RSA Link. This automatically passes you through the security question requirement.
To create a case,
Regards,
Erica.