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Token Pack ID invalid

Question asked by David Hoolder on Sep 15, 2016
Latest reply on Sep 23, 2016 by Erica Chalfin
  • Comment • 2

I need to decrypt my token seed records.  When I enter the token pack ID, I get a message that the token pack ID is invalid.

Erica Chalfin
Erica Chalfin Employee Sep 23, 2016 4:47 PM
Correct Answer

David Hoolder,

 

The Invalid Token Pack ID message that you are seeing is a common error that requires we replace the tokens you have with a new set. 

 

The fastest way to resolve this issue would be for you to open a case with our License Seed Response team for the replacement by opening a new case under Case Management in RSA Link.  This automatically passes you through the security question requirement.

 

To create a case,

  1. Login to the Case Management portal.
  2. Click on the My Products tab.
  3. Choose the product for which you want to open a case.
  4. Click Create Case from the Case Management column.
  5. Fill out form.
  6. Click Submit.

 

Regards,

Erica.

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