On one of our base, the custom attributes are not visible in the General panel of the user.In the configuration attributes, everything is checked to yes yet.Thank you in advance.
I know there is an issue with how attributes (custom, sections) are displayed and ordered in v 6.9.1 and earlier. It is fixed in v7.0 and later. I spoke with customer support and they are not pushing this update to previous versions.
Not sure if that's the same issue you're experiencing.
Thanks a lot
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