I have a user who has windows 10 and have installed the Check point Capsule VPN, VPN configuration was completed successfully. This user is a first time user and the AM token policy is define for the user to generate the code.
However, the app does not allow connection if the PIN field is empty?
Is there a method to avoid this?
Kenneth,
Is your user authenticating with a hardware or software token?
Which of the following options does your token policy use?
For a hardware or software token is a PIN not required so the user enters just the tokencode)?
For hardware tokens or software token in New PIN Mode that use the PIN followed by tokencode option
For hardware or software tokens where no PIN is required
For software tokens where the PIN integrated with tokencode
Note that for software tokens, the PIN cannot begin with a leading zero. So, 012345 would throw an error but 123450 is acceptable. Hardware token PINs can start with a leading zero.
Regards,
Erica