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How do you troubleshoot RSA hardware tokens in new pin mode?

Question asked by Andre Locker on Sep 20, 2016
Latest reply on Sep 21, 2016 by Edward Davis

Currently my users are set up to use the hardware token to authenticate into our production system. I currently want my users to set there pin when they are in new pin mode with there hardware token. Whenever we try this the authentication process fails when they enter the passcode from the hardware token (SID800). In the Activity monitor it doesnt show that anything took place.


Group policies are set up so that the SID 800 is allowed to be used for authentication. Would doing a software upgrade suffice?