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Users fail to authenticate 'Authentication Method failed  Passcode format error"

Question asked by Andre Locker on Sep 27, 2016
Latest reply on Sep 27, 2016 by Andre Locker

When im trying authenticate in new pin mode i get the follow error?

 

User "rsa_test" attempted to authenticate using authenticator "securID_native". The user belongs to security domain "SystemDomain"

 

Everytime i trying enter the 6 digit passcode while in new pin mode it states that authentication has failed from the windows logon screen as well i tried from the RSA Control Centre.

 

Does anyone have any thoughts how to fix this?

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