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ServiceNow G&L integration

Question asked by neeraja mahajan on Sep 27, 2016

Hello,

 

We are trying to integrate Service Now with RSA G&L (RSA Via L&G), but getting the following error:

 

Collector test failed:
com.aveksa.server.runtime.ServerException: Test request failed with response: com.aveksa.server.runtime.ServerException: com.aveksa.common.DataReadException: Error while creating stub for Service Now SOAP service to fetch View Data. Caused by javax.xml.ws.soap.SOAPFaultException: Error reading XMLStreamReader.. Caused by com.ctc.wstx.exc.WstxEOFException: Unexpected EOF in prolog at [row,col {unknown-source}]: [1,0] Caused By Stack com.aveksa.common.DataReadException: Error while creating stub for Service Now SOAP service to fetch View Data at com.aveksa.collector.servicenow.util.ViewHelper.checkIfViewIsPresent(ViewHelper.java:118) at com.aveksa.collector.servicenow.util.ViewHelper.createUserView(ViewHelper.java:137) at com.aveksa.collector.servicenow.adc.ServiceNowFujiAccountDataIterator.init(ServiceNowFujiAccountDataIterator.java:78) at com.aveksa.collector.servicenow.adc.ServiceNowFujiAccountDataIterator.(ServiceNowFujiAccountDataIterator.java:69) at com.aveksa.collector.servicenow.adc.ServiceNowFujiAccountDataReader.getAccountIteratorForTestData(ServiceNowFujiAccountDataReader.java:71)

 

We are using RSA G&L (RSA Via L&G) Version 7.0.0.115344 P04 .

 

Kindly advice.

 

Thanks,

Neeraja

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