AnsweredAssumed Answered

Approve and Reject Button Should Visible to Supervisor View

Question asked by Hemanth Kumar on Sep 28, 2016
Latest reply on Feb 6, 2020 by Mostafa Helmy

Hi , 

Could you please help on the below issue.


I have created a workflow, which says if user don’t have supervisor then it should assign it to IAM Admin Team. Any one from IAM Team would pick this request and reassign it to correct Line Manager/Supervisor (Internal Job). Please note:  IAM Admin team should have the privilege to only reassign to other’s.


My question is, once IAM Team reassigned to correct supervisor, then this approval request moves into supervisor queue for further action. When supervisor tries to approve the request either ‘Approve’ or ‘Reject’, he was not able to see either of these options.


After IAM team reassign to correct Line Manager, then Line Manger should able to see the option ‘Approve’ and ‘Reject’. How to move from IAM Team Node to next Node.