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Scheduling Collector - Aveksa VIA L&G_P04

Question asked by Sabthami S on Oct 13, 2016
Latest reply on Oct 17, 2016 by Sabthami S

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Hi All,

We have a requirement where we need to schedule 100+ collectors.I am trying to schedule the Collector through Collectors->Scheduling->Edit->Account Collector/Entitlement Collector.When I mark all the necessary fields(Scheduled,Start,Frequency) required for scheduling and click ok its taking me to Request Error page(screeprint below).When I tried to to do the same through Collectors->Account Collector/Entitlement Collector->Collector1->Edit its happening perfectly.Is this a product bug ?

Any one faced issue like above ??

Regards,

Sabthami Subramanian

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Tim Willemstein Oct 13, 2016 10:20 AM
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Several default troubleshooting tips in this case:

Option one: Export the collector (backup) > delete the collector in question > import the backup file from the collector and try again. In some cases this solves issue, at least it does for me..

Option two: Restart the appliance and try again and see what happens...

Pretty default, if the issue still occurs you might want to contact Customer Support..
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Venkata Ramana Reddy Kanaparthy Oct 13, 2016 2:06 PM
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The error in the server logs may help to figure out the issue. No such issue has been reported as i know..
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- Sabthami S @ Venkata Ramana Reddy Kanaparthy on Oct 14, 2016 2:16 PM
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  Hi Venkata,
  
  Thanks for your reply !
  
  The server log files shows the below error.
  
  "ERROR (default task-46) [com.aveksa.gui.core.MainManager] 127.0.0.1 invalid request: _http://xxx.yyy.zzz/aveksa/main?ReqType=Dialog&PageID=CollectionsScheduleWizardData&BreadcrumbLevel=0&Action=Submit&PageSubTab=AccountPageData"
  
  Do you have any idea how we can resolve this ?
  
  Any help is much appreciated !
  
  Regards,
  Sabthami Subramanian
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Pooja Mehta Oct 14, 2016 4:44 PM
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Hello Sabthami - is it happening with even scheduling one collector?
Has this started happening after you patched to P04?

Thanks!
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- Sabthami S @ Pooja Mehta on Oct 17, 2016 6:28 AM
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  Hi Pooja,
  
  I have migrated the data from one server running on 6.9 to another server running on 7.0.And When we I do through ->Account Collector->Colllector1->Edit and update the Scheduling parameters scheduling is happening.If i do the same via Scheduling->Edit-Account Collector->Collector1 getting the below screenshot error message.The same is happening in 6.9 with out any issues.
  
  Any idea how it can be sorted out.
  
  Reagrds,
  Sabthami Subramanian
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Scheduling Collector - Aveksa VIA L&G_P04

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