Having issues getting AD Authentication to work with AM Prime Self Service authentication. Getting the following error:
"Login failed because of Unexpected Error occured while authenticating with LDAP : authentication status was 9"
Can't find any documentation anywhere to help with troubleshooting.
Thanks
You should open a support case for this... as working on AM Prime issues in a forum like
this is not ideal and may 'reveal too much' about things that should remain private. It is your
network and setup, and AM Prime is usually customized for each install.
Not the same as 'out of the box software' like RSA Authentication Manager where everyone
has essentially the same basic setup.
But you can do basics like verify the password policy for the service accounts on the RSA server
are not expired or need to change, as well as do an LDAP bind with AD explorer using the LDAP service
account configured in the properties file and verify the account works.
The ssp.properties file, there’s an LDAP section which has the configured password for LDAP administrator.