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Change Request - Stuck in Approval Node

Question asked by Sabthami S on Oct 26, 2016
Latest reply on Oct 27, 2016 by Sabthami S

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Hi All,

We have a Request Workflow which is referencing a Approval Workflow as Sub process.When we raise a CR the workflow is getting stuck in approval phase(not even going for approval) and the provisioning changes shows State as "Canceled" and we cant see any error. The below are the screenshot of the Request Workflow and CR error.We have migrated the data from a maching running on 6.9 to 7.0.The same workflow is running on 6.9 without any issues.

Any help is much appreciated !

Many thanks !

Regards,

Sabthami Subramanian

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Boris Lekumovich Oct 27, 2016 1:42 AM
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In the red square, do you have some kind of a sub workflow behind the send email node?
Can you share a screen shot of the sub workflow?
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- Sabthami S @ Boris Lekumovich on Oct 27, 2016 4:46 AM
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  Hi Boris,
  
  Yeah We do have a Sub Workflow(Approval Workflow) behind the send email node.Please see the below screenshot of the Subworkflow as requested.That's where the workflow is getting stopped and the CR is not even going for Approval.Any idea how we can rectify this.
  
  Awaiting for your response. Many thanks in advance !
  
  Regards,
  Sabthami Subramanian
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  - Boris Lekumovich @ Sabthami S on Oct 27, 2016 5:45 AM
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    can you share a screenshot of this workflow during runtime (for the specific request)?
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    - Sabthami S @ Boris Lekumovich on Oct 27, 2016 6:05 AM
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      Yeah Boris.See below for the requested Screenshot.The Description,Node History,Priority as Blank.No data are populated in these tabs.Let me know if you need more information for the same.
      
      Regards,
      Sabthami S
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Change Request - Stuck in Approval Node

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