Currently, my customer has installed ECAT agents on hundreds PCs for initial testing before going for mass deployment. Some PCs were found ecat service is installed and running on the user's PC. However, the machine is not appear in the UI console. Any guide /steps on how do troubleshooting in this case? There is no telnet client installed on the user PC. Wasn't able to look for agent installation log in the PC also.
Thank you.
A web browser can also be a very simple first-step tool to test communication between the endpoint and Console Server. Try to open https://cs-server-ip/ in the endpoint web browser (append a port if agents aren't using TCP/443). It should display a certificate error if you're able to communicate with the Console Server. If it times out, there's something blocking communication, such as a firewall. You should also see an entry in the Console Server logs if this connection test is successful.
Hope that helps.