AnsweredAssumed Answered

troubleshooting ECAT 4.1.2 agent

Question asked by Siow Ying Goh on Nov 2, 2016
Latest reply on Nov 3, 2016 by huan zhou

Currently, my customer has installed ECAT agents on hundreds PCs for initial testing before going for mass deployment. Some PCs were found ecat service is installed and running on the user's PC. However, the machine is not appear in the UI console. Any guide /steps on how do troubleshooting in this case? There is no telnet client installed on the user PC. Wasn't able to look for agent installation log in the PC also.  


Thank you.