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RSA SecureId Software Token for Ipad

Question asked by i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= on Nov 7, 2016
Latest reply on Nov 21, 2016 by Paul Thornton

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Support,

RSA SecureId Software Token App located on Apples App store will not download to an IPad.

The information given for the app says it is supported for both IPad and IPhone (will download to an IPhone).

It also says you need IOS 8.0 and above which I have on my IPad ( I have a 8.x version).

If I download the app via iTunes to my windows machine and select the display iPhone apps only, it shows up but if I

Select display the iPad apps only, it does not.

My question is, is this supported on the iPad? If so did some just set the wrong flags when it was loaded to the apps store.

If it is not supported then your documentation is wrong.

I contacted Apple but they are of no help and suggested I contact RSA directly.

Barry

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Jeff Shurtliff Nov 7, 2016 9:07 AM
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Hi Barry,

I have moved this thread to the RSA SecurID Access community so that you can get an answer to your question.

Thanks,
Jeff
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Erica Chalfin Nov 7, 2016 4:52 PM
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Barry Cotter,

The RSA SecurID Software Token for iOS is absolutely supported on the iPad. I am curious if anyone else is having an issue downloading the app to an iPad.

Regards,
Erica
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Paul Thornton

Nov 7, 2016 8:51 PM

Hi Barry,

On the Software Token for iOS page on www.rsa.com I noticed the following:

Pricing and Availability

RSA SecurID Software Token for iOS is available free of charge through the Apple App Store. iPad users please make sure to select the "iPhone Only" filter at the top of the search results page in the App Store when searching for the application. Token seeds are available through RSA sales channels.

Are you saying that you just couldn't find the app in iTunes when you were searching for it?

Or did you do as advised above and select the iPhone Only filter but still weren't able to download/install the app on your iPad?

Regards

Paul

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i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= @ Paul Thornton on Nov 8, 2016 8:13 AM
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Paul,

Yes I could download it for iPhone but you can’t install it on an Ipad unless the flags are enabled for IPads.
If you connect to the apps store on an Ipad it does not see it so guess what you cannot download to your IPad.
If you download it to ITunes first then connect your Ipad, again it will not sync to the Ipad only an IPhone.

Does anyone at RSA have an IPad, if so maybe you should just try it. Again I am running IOS 8.x
which the Info in the Apps says it supports. Who is the Author at RSA and who set it up at Apple?
I would think that person should be talking to Apple about fixing the compatibility flags.
Am I missing something here?

Barry
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- Paul Thornton @ i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= on Nov 8, 2016 6:23 PM
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  Hi Barry,
  
  I am trying to get my hands on an iPad here in the office now. Otherwise I will use one of my daughters iPad's to test when at home tonight.
  
  I know with other iPhone only apps that my daughter's have wanted to download we simply select the apps for iPhone only option in the top left corner (from memory) to get the app.
  
  If you leave it as iPad only or iPhone and iPad the app does not appear in the list, it must be set to iPhone only for the app to appear.
  
  For now though please wait until I have been able to test and confirm.
  
  Regards
  Paul
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  - Paul Thornton @ Paul Thornton on Nov 8, 2016 6:26 PM
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    Barry,
    
    I have located an iPad here in the office, just charging at the moment so once I have tested it I will let you know.
    
    Regards
    Paul
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- Paul Thornton @ i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= on Nov 8, 2016 7:26 PM
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  Hi Barry,
  
  I have now performed testing on an iPad and can confirm with 100% certainty that the Software Token app can be found, downloaded and installed without any issues on an iPad.
  
  As mentioned previously, in order to find it in the App Store you must select 'iPhone Only' in the top left corner of the screen after doing your search.
  
  Your search results will default to iPad Only which means you will not see the app, what you will see will be something like the below:
  
  If you then click on iPad Only in the top left you will get a drop down menu where you can select iPhone Only and once you do that your search results will change and you will see the app as below:
  
  Then simply click GET and the app will download and install on your iPad.
  
  Please let me know if this works for you.
  
  Regards
  Paul
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  - i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= @ Paul Thornton on Nov 9, 2016 8:29 AM
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    Paul,
    
    Thx, I will try that. I did not know if it said iPhone you could still load it on the ipad.
    I will let you know if it works for me. I still don’t understand why it is setup to only show
    for iPhones. Shouldn’t that be corrected?
    
    Barry
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    - Erica Chalfin @ i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= on Nov 10, 2016 10:56 AM
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      Barry Cotter,
      
      Please let us know if your test was successful.
      
      Regards,
      Erica
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      - i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= @ Erica Chalfin on Nov 10, 2016 11:00 AM
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        Erica,
        
        Yes I was able to download it. It was a little strange because the get was replaced with a cloud but it still downloaded.
        Thx for your help. I still think the flags should be enabled for iPad so you don’t have to pick iPhone.
        
        Barry
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        Paul Thornton @ i90zqahu8x9bwyqqik5rmbbuwbivhiswwgmrtokv004= on Nov 21, 2016 8:42 PM
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        Hi Barry,
        
        I agree that it would make sense to have it flagged as both an iPad and iPhone app.
        
        I will raise this with the appropriate team to see if we can get that changed so other customers don't run into the same confusing situation.
        
        Regards
        Paul Thornton
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