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Is there a way to hide the review's in LM home page when the review is on hold ?

Question asked by Hemanth Kumar on Nov 13, 2016
Latest reply on Nov 15, 2016 by Clive Morrish

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Hi,

Is there a way to hide the review's in Line Managers home page when the review is on hold ?

Because, When the review is on hold all line mangers are able to see it but at the same time they are not able to perform it as the review buttons(Maintain/Revoke) are grayed out (since review is not made active). Due to this we may be get n numbers of mail from line managers.

We need the review to appear's only when it is in Active. So that line manager can link the Perform button and do the necessary actions.

Regards,

Hemanth

Venkata Ramana Reddy Kanaparthy

Nov 15, 2016 7:03 AM

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With the SQL changes i have talked about, the 'On Hold' reviews can be avoided from getting displayed on 'My Reviews' page. Every user will then get same behavior for 'My Reviews' link.

The reviews displayed on Reviews->Results or Reviews->Definitions-Results will not have this restriction.

Despite saying all this, i have to say that customizing the package is not recommended. This i think has to be handled through an enhancement ticket.

I think it may be better to educate line managers on what it means for a review to be in an 'On Hold' state, i.e that it is not yet ready to start reviewing and can be ignored. May be adjust 'Review Instructions' for 'On Hold' reviews to convey that.

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Boris Lekumovich Nov 14, 2016 4:12 AM
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Consider the following approach.

With AveksaAdmin, configure the following filter:

Under Table Options:
Set current filter as default for all users

Login as the reviewer, click on Reviews and you should see:
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- Hemanth Kumar @ Boris Lekumovich on Nov 14, 2016 4:26 AM
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  Hi Boris,
  
  Thanks for your response. We could consider this option however we are seeking a way that LM can see only the review which is on Active. Could you please advice is there a way to see the review without using the below one
  
  Under Table Options:
  Set current filter as default for all users
  
  As I am afraid, what would happen if LM remove the filter ? Also is there a way that we can change the jsp file where review configurations were made already ?
  
  Looking forward to your response.
  
  Regards,
  Hemanth
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  - Sean Miller @ Hemanth Kumar on Nov 14, 2016 9:43 AM
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    A few questions:
    
    · What dashboard are you using?
    
    · What version are you running?
    
    I tested here and the on hold reviews do not appear on either the badges nor the MyTasks dashboards. Note that once you click in to the Reviews link you will see the on hold reviews but you can only view (not perform). The landing screen to show what work you have to do does not show on hold reviews however.
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    - Hemanth Kumar @ Sean Miller on Nov 14, 2016 10:10 AM
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      Hi Sean Miller
      
      Thanks for your response.
      
      I am using a version 7.0.0 P3
      
      Yeah I totally agree with you that Line Manager can perform the review only in Active. However I have a condition that Line Manager should not see the review if its in On Hold even though he can't perform it.
      
      Do we have any jsp file which coudl talk about this configuration or any OOOB functionality available in RSA Via L&G 7.0.0 P3 ?
      
      Regards,
      Hemanth
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      - Sean Miller @ Hemanth Kumar on Nov 14, 2016 12:17 PM
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        There are no configuration changes nor jsp changes here we support. Can you be clearer on what screen you don’t want to see the on hold reviews on? Do you see it on the home page?
        
        Sean Miller | Senior Manager, Software Engineering | RSA
        O: (519) 954 8162
        RSA Identity Governance and Lifecycle Community: https://community.rsa.com/community/products/governance-and-lifecycle
        
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        Hemanth Kumar @ Sean Miller on Nov 14, 2016 12:29 PM
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        Hi Sean Miller
        
        I want this to LM Review Page. What I meant was LM will click the Reviews icon (Pic 1) when he would comes to know that there is a review pending in his/her queue .
        
        Once he clicked he would see all the review (Pic 2). What I want here is LM should see only Active review.
        In the Pic 2, LM can see both On Hold and Active review in his/her review page.
        
        If it a JSP customization, could you please tell in which file I should start doing the jsp customization ?
        
        Picture-1
        
        Picture-2
        
        Regards,
        Hemanth
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        Sean Miller @ Hemanth Kumar on Nov 14, 2016 12:49 PM
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        Gotcha. You cannot customize that second page besides instructing them to select the Active filter from the Show section at the top. I will look into making that the default in the future
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        Hemanth Kumar @ Sean Miller on Nov 14, 2016 1:03 PM
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        Thanks Sean Miller
        
        Do you have any idea where this jsp is coming from ?
        
        Also I do remember the same feature had done to one of my customer's when we raised a case with RSA. By the time @Tom Robinson from RSA handled this and helped to solve.
        
        Regards,
        Hemanth
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        Venkata Ramana Reddy Kanaparthy @ Hemanth Kumar on Nov 15, 2016 6:15 AM
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        Hi Hemanth.. It is not a jsp page and it can not be customized.
        
        If you don't want to see 'On Hold' reviews at all in this table, the only way that can be achieved is my changing the underneath queries that fetch the data. There will be changes required to Review_Summary_Functions.pkb file but it is not recommended to change this file your selves and the changes will also be lost every time you apply a new patch
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        Hemanth Kumar @ Venkata Ramana Reddy Kanaparthy on Nov 15, 2016 6:55 AM
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        Hi Venkata Ramana Reddy Kanaparthy
        
        On Hold items should not appears only in Line Manages view. After clicl the below image he would redirect to review pagae where he/she can see ll the reviews have been assigned to them
        As a Admin guy they can see the On Hold items if they navigate to respective review definition and do whatever action they would like to do.
        
        Having this feature we are getting 'n' number of questions from Line Managers as Why am i not able to perform? Why buttons are grayed out ? why it is visible to my review page if there is no action required ? etc..
        
        So finally we've decided to customize this feature in RSA Via L&G.
        
        Also the same question from my side, why it's appear to Line Manager review page if there is no action needs to be taken from Line Manager side then ?
        
        Getting the answer for this would be really helpful to convey the same to Line Managers and customer.
        
        Regards,
        Hemanth
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Venkata Ramana Reddy Kanaparthy Nov 15, 2016 7:03 AM
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With the SQL changes i have talked about, the 'On Hold' reviews can be avoided from getting displayed on 'My Reviews' page. Every user will then get same behavior for 'My Reviews' link.

The reviews displayed on Reviews->Results or Reviews->Definitions-Results will not have this restriction.

Despite saying all this, i have to say that customizing the package is not recommended. This i think has to be handled through an enhancement ticket.

I think it may be better to educate line managers on what it means for a review to be in an 'On Hold' state, i.e that it is not yet ready to start reviewing and can be ignored. May be adjust 'Review Instructions' for 'On Hold' reviews to convey that.
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- Hemanth Kumar @ Venkata Ramana Reddy Kanaparthy on Nov 15, 2016 7:12 AM
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  Venkata Ramana Reddy Kanaparthy
  
  Thanks Venkat
  
  If possible can you please take a note of this as enhancement in RSA.
  
  Regards,
  Hemanth
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Clive Morrish Nov 15, 2016 7:14 AM
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100% agree with Venkata - do not customize the package.

This should be treated as an education piece and reviewers must be made aware of the difference between Active and On Hold review states.
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