I have imported account and entitlement collectors from DEV environment and I can edit/collect accounts & entitlements and also create account collectors. However, when I try to 'Create' a new entitlement, I get "Request could not be handled" error. Any tips on the possible cause and how to resolve this?
What version?
What do you mean "Create a new entitlement"? Are you creating entitlements manually?
What's in the logs?
Version 7.0
Apologies. I mean create entitlement collector.
I see the following in the logs:
ERROR (default task-372) [com.aveksa.server.core.AdminServiceProvider] Failed to load collector types from DB
java.io.FileNotFoundException: /home/oracle/wildfly/domain/servers/img-server-1/tmp/vfs/temp/temp2920b74c6982a608/content-224270b297cb6b07/contents/aveksa.war/CyberArkEntitlementCollector1/collector.xml (No such file or directory)
ERROR (default task-372) [com.aveksa.gui.objects.collector.entitlement.def.GuiEntitlementCollectorDef]
com.aveksa.server.core.AdminServiceException: java.io.FileNotFoundException: /home/oracle/wildfly/domain/servers/img-server-1/tmp/vfs/temp/temp2920b74c6982a608/content-224270b297cb6b07/contents/aveksa.war/CyberArkEntitlementCollector1/collector.xml (No such file or directory)
ERROR (default task-372) [com.aveksa.gui.core.MainManager]
java.util.NoSuchElementException
at java.util.ArrayList$Itr.next(ArrayList.java:834)
ERROR (default task-372) [com.aveksa.gui.core.MainManager] <REQUESTOR IP> invalid request: https://<SERVERIP>:<PORT>/<URL>?ReqType=Dialog&PageID=CreateEntitlementCollWizard_new&BreadcrumbLevel=0&Action=Content
According to the logs -
/home/oracle/wildfly/domain/servers/img-server-1/tmp/vfs/temp/temp2920b74c6982a608/content-224270b297cb6b07/contents/aveksa.war/CyberArkEntitlementCollector1/collector.xml
is missing.
Can you double check that it's not there?
Is this a clustered environment?
Was there any upgrade to this environment or it's a new one?
I assume the application you are dealing with is Cyberark.
Can you try to create a new application using the cyberark application wizard with the same configuration as you have on DEV?
The folder is not present either on PROD or DEV.
This is a new environment which was clustered recently [clustering was done with support on webex and a few cluster issues are still being sorted out.]
We're not dealing with cyberark either on PROD or DEV. When I click on create entitlement, even the first page to select datasource type is not displayed. Instead, I get the error 'Request could not be handled'.
On DEV, did you perform the following and came up with 0 results?
find /home/oracle/ -name CyberArkEntitlementCollector1
On DEV, i get no results.
However, on PROD, CyberArk Account & Entitlement Collectors are present in the following location:
/home/oracle/Aveksa_7.0.0_P03/aveksa.ear/aveksa.war
---Should I copy these files to /home/oracle/wildfly/domain/servers/img-server-1/tmp/vfs/temp/temp2920b74c6982a608/content-224270b297cb6b07/contents/aveksa.war/ location?
and CyberArkWizard.class in present in /home/oracle/Aveksa_7.0.0_P03/aveksa.ear/aveksa.war/WEB-INF/classes/com/aveksa/gui/pages/admin/application/add/cyberark
On DEV, there is no folder Aveksa_7.0.0_P03 in /home/oracle/
Thanks a lot for your time, Boris.
Thanks & Regards,
Devika
If you don't need cyber ark collectors at all, you can delete the entries from registry using below query.. That would make sure that you wont encounter the error when creating new EDC
delete from T_COLLECTOR_TYPE_REGISTRY where type like 'Cyber%'
It might need to be investigated further to understand by cyber ark collector folders are missing. Am not sure if that's expected.
Thanks a lot. I am able to create entitlement collectors now.
If you don't need cyber ark collectors at all, you can delete the entries from registry using below query.. That would make sure that you wont encounter the error when creating new EDC
delete from T_COLLECTOR_TYPE_REGISTRY where type like 'Cyber%'
It might need to be investigated further to understand by cyber ark collector folders are missing. Am not sure if that's expected.