I had received a token seed CD and proceeded to update the RSA Server with it. I noticed I had around 18 licences free before I ran the update and now I have 2 free.
Is there any way in which I can retrieve these licences that have disappeared. I am not sure if we have a backup.
Thanks
Thanks for your quick response.
I am using RSA ACE/Server 5.2 Administration so do not see these options available. Do you have specific instructions that can be used on this version?
Regards
Wajid
That version is at least 11 years old, so not too many people remember how it works, but you should have something called host mode or remote Administration which you can run from Windows 2003 or XP. Does that sound like you have it?
Remote Administration on Windows also worked with both Windows based or Linux/Unix Based ACE 5.2, so there may be some commands like acestatus
Let me see if I remember back to the days of ACE/Server 5.2.
Do you see your new tokens listed?
Regards,
Erica
Thank you for your response.
I see the unassigned tokens but the problem I have refers to user licences, apologies if this was misunderstood. So previously when I did not import the Token Seed I checked Licence Compliance and it said I had 18 active user licences free so I could add this number of people to use SecurID. Now after the import it says I have 2 free.
My question is, have I lost those 18 licences. If not, how do I get them back? Also, this application is very old and is being used on a Windows Server 2000.
Regards
Wajid
ACE/Server 5.2 has been out of support since 2011ish, so consider this a gentle reminder to upgrade to Authentication Manager 8.2. A high level overview would be:
You have not lost the user licenses, we just need to do some troubleshooting. Please contact RSA Customer Support for help on your issue.
Regards,
Erica
In version 5.x your actual license is a file named license.rec in the /ace/data directory.
Check the last modified time of that file. This file is the licence and it is encrypted to your system, so do
not change the file or put a different license.rec in there. If you have a replica, a replica license.rec
should be the same as the primary license.rec.
Anyhow, importing tokens does not touch the license.rec file in any way. It should not have changed. The only thing I can think of about your license is either some users got tokens assigned, or they got fixed passcodes assigned (in 5.2 'set change user password'). Any single user with one or more ways to authenticate takes 1 free slot off the license.
A user with no token and no fixed passcode does not affect the license. Importing tokens does not affect the licence.
Only when you take a [single user and assign 1 token, or 2, or 3, or a fixed passcode, or any combination], that will take 1 off the license.
The license.rec file last modify date was back in September 2016.
I am not sure if the active user licence has been used up by assigning tokens as where we are only one person can use the RSA console at any one time
We do have some users with multiple tokens. One original and then another replacement. I have tried unassigning the original token but that did not change the active user licence.
I do appreciate you guidance on this.
Many Thanks
Wajid
as indicated,
-any one user
-with one or more tokens-
is just one on the license
if you cannot resolve this,
you need to open a new support case so we can look it it
You are quite welcome.
Licenses are licenses and token seeds are token seeds. You can have an active user limit of 1,000 users but have a million tokens in your database and a million users.
The active user value in the database is only changed when you assign a hardware token, software token and/or a fixed passcode token to a user. An active user is anyone that has one of these authenticators assigned. Users can have multiple authenticators assigned, but is only considered to be one active user.
Please let us know what the resolution is when you find it.
Regards,
Erica
Wajid Raja,
Login to the Security Console and navigate to Authentication > SecurID Tokens > Manage Existing. From there click on the Unassigned tab. In the search bar on the left, change the search to Imported On, is and the date the tokens were imported. Click Search. Compare the token serial numbers that display to the ones in the xml file you imported into the system. Are you seeing them listed?
When replying back please do not include your actual token serial numbers.
Regards,
Erica