I had received a token seed CD and proceeded to update the RSA Server with it. I noticed I had around 18 licences free before I ran the update and now I have 2 free.
Is there any way in which I can retrieve these licences that have disappeared. I am not sure if we have a backup.
Thanks
Wajid Raja,
Login to the Security Console and navigate to Authentication > SecurID Tokens > Manage Existing. From there click on the Unassigned tab. In the search bar on the left, change the search to Imported On, is and the date the tokens were imported. Click Search. Compare the token serial numbers that display to the ones in the xml file you imported into the system. Are you seeing them listed?
When replying back please do not include your actual token serial numbers.
Regards,
Erica