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Collector->Scheduling page is unresponsive

Question asked by Sabthami S on Dec 14, 2016
Latest reply on Jan 3, 2017 by Sabthami S

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Hi All,

When I am trying to schedule the collectors from Collectors->Edit(Screenshot 1) and when I click Accounts/Entitlement/Multi-App Ent./Roles/Data Access/App Metadata the page is not responding and its not navigating to other tabs.I have also checked the server log and it states some error as shown in screenshot 2. I have also attached the aveksa server log file for more reference.

Any one faceed a similar issue/Any Idea why its hapenning so and how we can resolve this issue ?

Many thanks !

Regards,

Sabthami Subramanian

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njciamdv01_aveksaServer.log.zip3.2 MB

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Anuj Satish Jan 3, 2017 7:31 AM
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Hi Sabthami,

Are you able to run the collections Manually?
Are you using remote DB or local DB?

Regards,
Anuj Satish
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- Sabthami S @ Anuj Satish on Jan 3, 2017 8:35 AM
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  Hi Anuj,
  
  Yeah we can run the collections manually.And we are using local DB.
  
  Regards,
  Sabthami Subramanian
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  - Anuj Satish @ Sabthami S on Jan 3, 2017 9:01 AM
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    Hi Sabthami,
    
    I initially misunderstood the post, my bad.
    
    Can you please give me the o/p of the following query:
    
    select count(*) from T_SCHEDULED_TASKS;
    Also the version of the application.
    
    It would be better if you can open a support ticket to further investigate this. I feel that an ASR and a AWR report can be helpful in determining the root cause behind this.
    
    Kind regards,
    Anuj Satish
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    - Sabthami S @ Anuj Satish on Jan 3, 2017 9:55 AM
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      Hi Anuj,
      
      The version of application we are using is Aveksa 7.0.1 P01.
      
      We have already raised a support ticket 2 weeks back for the same and they have not provided any resolutions yet.Also we have generated the AWR report and provided the same to support team for analysis.
      
      I have attached the AWR report generated and the output of running the above query for your reference.
      
      Thanks & Regards,
      Sabthami S
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      new_test_AWR.html.zip66.1 KB
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Collector->Scheduling page is unresponsive

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