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Account Reassignment + Request Closure

Question asked by William May on Dec 21, 2016
Latest reply on Dec 21, 2016 by Boris Lekumovich

I have a use case where there is an open Delete Account request associated with a terminated user, however, the application team requires a "wind down" period for the account because it is still attached to active activities in the application that the app owner needs to reassign.


What we would like to do is remove the mapping from the account to terminated user, and reassign to another user or "dummy identity" used to manage faceless IDs.


After doing some testing, the request is not closing even after the user account mapping is deleted for the terminated user.


Any suggestions on how to handle this scenario gracefully, and preferably without end user intervention? Ideally I was hoping that when the user account mapping was updated, the request would be verified and closed.