I added 2 new servicedesk users to the Auth Mgr Help Desk role. All other servicedesk users are part of this role.
But the 2 new servicedesk users are missing the "fixed passcode" option in the authentication setting of every user.
What am I missing?
Thanks
Regards
Steve
You need to be sure the role you assign has this enabled:
The canned held desk admin role does not have it, so make a copy of the role, edit the copy, and assign the copy of the role.
Hi Edward,
We are running RSA Authentication Manager for a few years. Current version 8.1 P3
We did make a copy of the helpdesk role. The “old” users has always been a member of this role
They have no issues.
The 2 new users I added to this group, can do everything they should do within this role.
The only option they mis when editing authentication settings of other users is:
Weird..
I’m overlooking something I think, but don’t know what.
Thanks
Regards
Steve
You need to be sure the role you assign has this enabled:
The canned held desk admin role does not have it, so make a copy of the role, edit the copy, and assign the copy of the role.