I added 2 new servicedesk users to the Auth Mgr Help Desk role. All other servicedesk users are part of this role.
But the 2 new servicedesk users are missing the "fixed passcode" option in the authentication setting of every user.
What am I missing?
Thanks
Regards
Steve
You need to be sure the role you assign has this enabled:
The canned held desk admin role does not have it, so make a copy of the role, edit the copy, and assign the copy of the role.