unable to find an activity in the UI under it's application.
Can you please provide us a screen-shot to understand the issue better.
Here is the pending activity.
So I go to the monitoring queue for Healthwise and see nothing for Kerrie Ingle
Here is the monitoring queue configuration
I would believe that would show but for some reason it is not there.
I appreciate any help.
The name in the 'View' drop down of Activities seem different from what you have in the actual policy. Please check if you have selected the correct policy.
Yes, I did. Here is the correct monitoring policy
Is the activity showing up with 'All' drop down?
The filter on Application Description attribute is confusing.. Why is that '||' operator over there? Can you check if removing that filter shows up the activity...
Yes - the activity does show up in the All queue. So we need it to show in the Healthwise Catholic. I tried removing the '||' and nothing shows up.
Have you tried totally removing the filter on Application Description to see if the issue is with that?
Is that a custom attribute on application? Can you instead set filter on 'Business Source' attribute and see if it works?
Yes - I have removed the Application Description and replaced with Business Source - However, I still do not have any Activities showing up.
Seems like your Business source name is 'HealthWise_Catholic' .
1. Does it work if you totally remove the filter on application? That will confirm if the issue is with the filter on application...
2. If it works with 1, then either the filter provided is wrong or there is a bug....
With below query you can check what the application name for the given entitlement is and if it is matching to the name you are providing in the filter... (Adjust entitlement name if wrong in below query)
select APPLICATION_NAME from V_UNIFIED_ENTITLEMENTS where NAME LIKE 'BCBST Clinical Nurse%'
So this points to a bigger issue. We have some entitlements that have dropped off the end point and the users still have the original entitlements. Thanks for your help!
Retrieving data ...