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How CR workflows work when created via Web Services?

Question asked by Marco Sannino on Jan 16, 2017
Latest reply on Jan 17, 2017 by Marco Sannino

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Hi all,

I'm developing a use case where some Change Requests are created via Web Services but i'd like to know why, even if there are no associations, the Change Request workflows "Delegated Approvals Workflow" starts to manage the CR submission?

Is this behaviour modifiable?

Alternatively, is possible to specify Approval and Fulfillment Workflows to be run via Web Service?

Thank you all in advance.

ps of course is possible to pass some variable and then using them into the "Delegated approvals with default", but i'd like to know all possible ways.

Marco Sannino

Moviri SpA

Milan, Italy

Boris Lekumovich

Jan 16, 2017 11:43 PM

Correct Answer

Hi Marco,

CR "behaves" in the same manner whether if it's originated from access request or web service.

In high level, the CR starts with a request workflow, followed by an approval and then fulfillment workflow.

You can control what request workflow handles CR which is originated via a web service

Under Requests -> Workflows -> Overview you will find: "Requests created through web services will be processed using..."

(screen shot below was taken from 7.0.1)

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Boris Lekumovich

Jan 16, 2017 11:43 PM

Hi Marco,

CR "behaves" in the same manner whether if it's originated from access request or web service.

In high level, the CR starts with a request workflow, followed by an approval and then fulfillment workflow.

You can control what request workflow handles CR which is originated via a web service

Under Requests -> Workflows -> Overview you will find: "Requests created through web services will be processed using..."

(screen shot below was taken from 7.0.1)

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Marco Sannino @ Boris Lekumovich on Jan 17, 2017 3:27 AM

Hi Boris,

First of all thank you for the response.

As you can see in my system (7.0 P04) that row is not present.

and the default "Delegated approvals with default" is run. Must i upgrade or is there another way?

Marco Sannino

Moviri SpA

Milan, Italy.

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Marco Sannino @ Boris Lekumovich on Jan 17, 2017 5:52 AM

Thank you, it could help, btw creating CR via Web Service you can also pass parameters that become workflow variables. This is an example:

<Changes>
<Parameters>
<Parameter>
<Name>TYPE</Name>
<Value>Example</Value>
</Parameter>
</Parameters>

and a ${PublicData_TYPE} variable will be created with value "Example".

Thank you

Marco Sannino

Moviri SpA

Milan, Italy

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4 Replies

Boris Lekumovich Jan 16, 2017 11:43 PM
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Correct Answer
Hi Marco,

CR "behaves" in the same manner whether if it's originated from access request or web service.

In high level, the CR starts with a request workflow, followed by an approval and then fulfillment workflow.

You can control what request workflow handles CR which is originated via a web service

Under Requests -> Workflows -> Overview you will find: "Requests created through web services will be processed using..."
(screen shot below was taken from 7.0.1)

1 person found this helpful
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- Marco Sannino @ Boris Lekumovich on Jan 17, 2017 3:27 AM
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  Hi Boris,
  First of all thank you for the response.
  As you can see in my system (7.0 P04) that row is not present.
  
  and the default "Delegated approvals with default" is run. Must i upgrade or is there another way?
  
  Marco Sannino
  Moviri SpA
  Milan, Italy.
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  - Boris Lekumovich @ Marco Sannino on Jan 17, 2017 5:15 AM
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    see if this post helps - How to put decision in WF associated to Webservice Requests in order to differentiate?
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    - Marco Sannino @ Boris Lekumovich on Jan 17, 2017 5:52 AM
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      Correct Answer
      Thank you, it could help, btw creating CR via Web Service you can also pass parameters that become workflow variables. This is an example:
      <Changes>
      <Parameters>
      <Parameter>
      <Name>TYPE</Name>
      <Value>Example</Value>
      </Parameter>
      </Parameters>
      and a ${PublicData_TYPE} variable will be created with value "Example".
      Thank you
      
      Marco Sannino
      Moviri SpA
      Milan, Italy
      Like • Show 0 Likes0
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How CR workflows work when created via Web Services?

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