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How CR workflows work when created via Web Services?

Question asked by Marco Sannino on Jan 16, 2017
Latest reply on Jan 17, 2017 by Marco Sannino
  • Comment • 4

Hi all,

 

I'm developing a use case where some Change Requests are created via Web Services but i'd like to know why, even if there are no associations, the Change Request workflows "Delegated Approvals Workflow" starts to manage the CR submission?

Is this behaviour modifiable?

Alternatively, is possible to specify Approval and Fulfillment Workflows to be run via Web Service?

 

Thank you all in advance.

 

ps of course is possible to pass some variable and then using them into the "Delegated approvals with default", but i'd like to know all possible ways.

 

Marco Sannino

Moviri SpA

Milan, Italy

Boris Lekumovich
Boris Lekumovich Employee Jan 16, 2017 11:43 PM
Correct Answer

Hi Marco,

 

CR "behaves" in the same manner whether if it's originated from access request or web service.

 

In high level, the CR starts with a request workflow, followed by an approval and then fulfillment workflow.

 

You can control what request workflow handles CR which is originated via a web service

 

Under Requests -> Workflows -> Overview you will find: "Requests created through web services will be processed using..."

(screen shot below was taken from 7.0.1)

 

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