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Unable to log into the RSA security console with old admin accounts

Question asked by Chris Lewis on Jan 18, 2017
Latest reply on Jan 18, 2017 by Chris Lewis

Hi,

I am unable to log into the security console with AD accounts that have been previously  added to the SuperAdmin group or any other group.

 

It works If I create a new user within AD and add it to the group. It doesn't work for the 10+ admins that were added to the group years ago. I've tried to remove/re-add the users and I've cleared the password cache and rebooted the appliance.

 

Any ideas?

 

Thanks in advance

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