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Escalation Notifications and Flag not getting triggered and displayed on UI

Question asked by neeraja mahajan on Feb 2, 2017

Hello there,


I am trying to set the escalation email/ notification in the Approval Workflow.

I am setting the approval node as in the following screen shot:


to check the escalation notification i am keeping 0 days.


The run time workflow show the red flag for escalation:


but doesnt show on the UI:


Even the run time data of the workflow does not show the Escalation.

Can someone please guide me how to get the escalation flag and the mail /notification triggered?



Neeraja Mahajan