Hi...
we have a high number of tokens expiring and issued replacement CTKIP emails out to people (These are all desktop tokens, no mobile)
The expiration date on the activation codes were set to 7 days initially. is there a way to increase the activation days and have it retroactively extend that activation time on the outstanding expired tokens....
We are trying to avoid all the people who still have to activate their tokens having to have a whole new activation email sent to them.
Thanks
My apologies.
I just tested this thrice.
You will need to regenerate ctkip credentials with new activation codes.
The database locks in the date at the time of token generation.
This does not work as I wrote earlier:-->You can bump it out and as long as the ctkip url was never used it will extend them. <--wrong answer
a) I set ctkip expire to 1 day
b) I generated three new software token ctkips
c) I tested import of one, successful.
d) I set system time 3 days ahead (Feb 6th)
e) I attempted the second ctkip, failed due to expired activation code
f) I set system settings and bumped ctkip activation code expire time to never expires.
g) Tried token two, failed for same reason ctkip activation code expired.
h) I tried the third token that has never been attempted, failed due to expired activation code.