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EMS NaviSphere Express AX4-5SCI - disk broken

Question asked by Frank Bergmans on Feb 8, 2017
Latest reply on Feb 9, 2017 by Erica Chalfin



I noticed that the DAS system (Direct Access System) has a faulty disk in its array: disk5. 
This disk has been automatically removed out of the array and is replaced by the hot-spare disk in the system (disk 11).
So, the system is currently still running ok; but it is highly advised to have the faulty disk replaced asap:
If another disk fails, the system as a whole will fail.

These are the details on the device:
Device Type: EMS NaviSphere Express AX4-5SCI (name: NI_ISCSI)
Serial number: SL7E5095000009


My question: as this system is out of maintenance and support, what is the procedure to follow to obtain a replacement disk?


Thanks in advance for your feedback.