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Bomgar Integration

Question asked by Robert Czukkermann on Feb 14, 2017
Latest reply on Feb 14, 2017 by Edward Davis

Is there a guide for integrating RSA SecureID with Bomgar? Or has anyone had experience with this?

I am attempting to setup our Bomgar device - it is acting like it can communicate with the RSA host, but it says it can't find any users:

 

Tue, Feb 14, 2017 9:16 AM EST416Unknown response code [0] for 'admin'.
Tue, Feb 14, 2017 3:15 AM EST0Finished syncing users.
Tue, Feb 14, 2017 3:15 AM EST0Synced 0 relationships.
Tue, Feb 14, 2017 3:15 AM EST60No users were synced. Verify the user search base DN, browse query, and object classes in the user schema settings.
Tue, Feb 14, 2017 3:15 AM EST0Inserted 0 users. Updated 0 users.
Tue, Feb 14, 2017 3:15 AM EST0Starting user sync.

The error 416 is the first time that is shows in the log

My Bomgar appliance is behind a Firewall, we are allowing port 1812 UDP.

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