AnsweredAssumed Answered

ECAT agent did not appear

Question asked by Siow Ying Goh on Feb 16, 2017
Latest reply on Feb 21, 2017 by Christopher Ahearn

Hi, I have ecat agents installed on approximate 100 endpoints for a period of time. However, it does not appear on the ECAT console. ECAT service is verified running on the endpoints. Putting the possibility of firewall rules aside because there are other endpoints sitting on the same network segment already report and appear in the ECAT console. Other than do a traffic capture from the ecat server, is there any more recommended steps to troubleshoot so to get the agents report to ecat server?