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Problems accessing Authentication Manager 8.1 Administration Console

Question asked by Bob Pratchett on Feb 17, 2017
Latest reply on Feb 17, 2017 by Jay Guillette

Following a recent restore of the ESXi 5.5 host, I can no longer access the Administration Console web interface on the Authentication Manager virtual appliance.


I get a web page titled "System Internal Error", with the message "There was a problem processing your request".  The Operations console works fine, although if I try to access any functionality requiring a SuperAdmin account, I get an error.


When users attempt to log on to a windows session, they enter the code from their SecureID token, and immediately get an Access Denied message.


I've checked the status of all services from the appliance console (./rsaserv status all) and everything appears to be running.  Date / time are correct.


Restore of the virtual appliance from backup makes no difference.


I'm at a complete loss.  Any advice would be greatly appreciated.