Following a recent restore of the ESXi 5.5 host, I can no longer access the Administration Console web interface on the Authentication Manager virtual appliance.
I get a web page titled "System Internal Error", with the message "There was a problem processing your request". The Operations console works fine, although if I try to access any functionality requiring a SuperAdmin account, I get an error.
When users attempt to log on to a windows session, they enter the code from their SecureID token, and immediately get an Access Denied message.
I've checked the status of all services from the appliance console (./rsaserv status all) and everything appears to be running. Date / time are correct.
Restore of the virtual appliance from backup makes no difference.
I'm at a complete loss. Any advice would be greatly appreciated.
see if a new superadmin can access it
./rsautil restore-admin -u adminname -p adminpassword1##
OCadmin: yourocadmin
OCpassword: ocadminpassword
a new superadmin 'adminname' will be created with 24 hours access, try this new superadmin and password
to see if it works.
*This also resets your [security console authentication methods] from whatever it is currently set to, to [RSA_password/LDAP_password], so be sure to go back and set it to whatever you had it on, if you do gain access.