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Accounts not being created in t_av_accounts table when a change request is generated

Question asked by Paul Cherrier on Feb 23, 2017

When a user is on-boarded, a request is generated to make them a corp account. To do this we create a "placeholder" account in the t_av_accounts table and then create the corp account. The request is triggered by an on-board rule, but when we request the account explicitly the account gets created.

 

For some reason, after upgrading to  7.0.1 patch 1 the placeholder account does not get created and the request fails. We are generating 4 other "placeholders" for 4 other domains the same way and they all are created correctly except for corp and we cannot figure out why.

 

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