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How to provision user again after CR is failed

Question asked by Rajkiran Paul on Feb 27, 2017
Latest reply on Feb 27, 2017 by Boris Lekumovich

Hi All,


I have a situation, where I have an IDC from SAP – HR, which is also scheduled.

On any new user on boarded , the Rule for AD Account creation gets executed to create the AD account for new users with all attributes passed though Template and AD Connector.


Situation Arises is : -

SAP – R IDC runs successfully, and RSA gets all users details for that Run. (New users, Users Update, Terminated Users).

At the moment when Rule has to execute, AD server is down.

Rules create the CR, but the CR throws error stating the AD Connection issues.


CR never gets completed once Error comes due to Connection issues, this can be a valid scenario as well.


Action : - We need to define the workflow in such a way that in case of any error currently, it should process all new users again , so that their AD account will be created again once successful connection established.

Need suggestion on that.


@Boris Lekumovich please help.