We need to modify the change request approval email content.
Is it possible that we can cut/paste from a html file instead of typing in the HTML editor in change request workflow?
Also can we set up the approval email to approve/reject individual changes?
Thanks Marco, cut & paste works great now.
We already checked "when this button is selected, individual changes can be rejected" flag. So from application, we are able to do approval/reject individual changes. But how to do it in via email approval? Is there any workflow variable associated with each change item?
Thanks,
Joanna
Sorry but i've never used email reply approval. After if i can i'll update.
You can check the following section About Enabling Email-Based Change Request Approvals in RSA IMG Administrators Guide. Identity Management & Governance 6.9.1 Administrators Guide
we already enabled email based change request approvals and it works for approving/rejecting all changes for one change request. But we are unable to approve/reject individual changes. And I could not find it from the Administrators Guide.
Joanna, can you describe the desired functionality in more detail?
If I understood correctly, an approver receives an email with the requested items, and by replying back you want the approver to reject some of the change items?
Boris,
You are right. We have two stages approval process with Supervisor and group owner approval. For both approvers, they could have multiple change items. We want supervisors/group owners to be able to act on individual change items through email without going into UI. We'd also like to send the approving/reject email without click the send button for the reply email.
Joanna
As far as I know, you can't partially reject from an email
As far as I understand, even if this functionality was in place, from the approver perspective I feel that the user experience would be poor.
If this is a wide spread symptom (users requesting access which they shouldn't have and approvers partially reject), I suggest you take a look at the request process. There might be a place to simplify it so it will be more clear for the end users. Either by using descriptions or maybe roles.
My 2 cents
UI already has the functionality for approvers to act on individual change item and we are looking for the same via email.
I'm with Boris - from all my reading of documentation, looking in the application - partial approvals via email is not supported.
To allow cut & paste into the workflow you have to set a java policy (Copy And Paste in Java Applets (Kyle's Blog on WebCenter Content)
To approve/reject single item you have to flag on the transition "when this button is selected, individual changes can be rejected"
Marco Sannino
Moviri SpA
Milan, Italy