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Cannot Authenticate after updating into 8.2 Patch 3

Question asked by Emerlyn Guevarra on Mar 13, 2017
Latest reply on Mar 13, 2017 by Emerlyn Guevarra

When our RSA Authentication Manager was 8.1, we still can authenticate. After upgrading it into 8.2 Patch 3, we no longer authenticate. We cannot log in in windows anymore. I've already tried to re-synchronization the serial, but it says that I used previous token. I've already tried as well to login using the emergency access from Self Service Console, but still can't authenticate.