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Request form: Retrieving values from Entitlement Table within approval workflow

Question asked by Yoann Lakermance on Mar 20, 2017
Latest reply on Mar 22, 2017 by Yoann Lakermance

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Hello everybody,

We are using a request form to create a new user. Within this form, we are trying to assign several groups to this user that does not exist yet within RSA (So changes related to the form cannot be directly applied to him). To do so, we use the entitlement table component with a filter and we are trying to retrieve the selected values from this entitlement table within the approval workflow. It does not seem to work as the variable remains empty.

Is it possible to do this with an entitlement table ? Should we use another component ?

Best regards,

Yoann Lakermance

Marco Sannino Mar 22, 2017 5:11 AM

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As far as i know it's not possible. Entitlement table are processed in the request form according to the user action => if there are no user changes what were selected won't be passed into the workflow. These are my suggested workarounds but all are affected by the non audit of operations:

In the request form you can create a JS block adding event to on entitlement table on click and store the value into variables(into the workflows you'll use these variables). If you want to explore this solution maybe i can give you some code;
You can use user changes to a fake user(i hate this solution);
Instead of using ent table you could use "Drop Down Select with webservice" but a lot depends on how many entitlements can be requested;
You can divide the process into 2 step, the first one create a user, the second one add entitlements;
You can think to user app-role to group entitlements and then choose the app-role instead of single entitlement;
Last but not least, you can think to create a custom request form(JSP) and pass all entitlements as a variable, but this solution is very time expensive.

Hope this helps.

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Marco Sannino Mar 22, 2017 5:11 AM

In the request form you can create a JS block adding event to on entitlement table on click and store the value into variables(into the workflows you'll use these variables). If you want to explore this solution maybe i can give you some code;
You can use user changes to a fake user(i hate this solution);
Instead of using ent table you could use "Drop Down Select with webservice" but a lot depends on how many entitlements can be requested;
You can divide the process into 2 step, the first one create a user, the second one add entitlements;
You can think to user app-role to group entitlements and then choose the app-role instead of single entitlement;
Last but not least, you can think to create a custom request form(JSP) and pass all entitlements as a variable, but this solution is very time expensive.

Hope this helps.

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Yoann Lakermance @ Marco Sannino on Mar 22, 2017 7:06 AM

Thank you for your answer !

However, our client has change the arrival process for new users. So we no longer have this problem but your answer might be useful if we encounter this problem again in the future.

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Marco Sannino Mar 22, 2017 5:11 AM
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Correct Answer
As far as i know it's not possible. Entitlement table are processed in the request form according to the user action => if there are no user changes what were selected won't be passed into the workflow. These are my suggested workarounds but all are affected by the non audit of operations:
- In the request form you can create a JS block adding event to on entitlement table on click and store the value into variables(into the workflows you'll use these variables). If you want to explore this solution maybe i can give you some code;
- You can use user changes to a fake user(i hate this solution);
- Instead of using ent table you could use "Drop Down Select with webservice" but a lot depends on how many entitlements can be requested;
- You can divide the process into 2 step, the first one create a user, the second one add entitlements;
- You can think to user app-role to group entitlements and then choose the app-role instead of single entitlement;
- Last but not least, you can think to create a custom request form(JSP) and pass all entitlements as a variable, but this solution is very time expensive.
Hope this helps.
1 person found this helpful
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- Yoann Lakermance @ Marco Sannino on Mar 22, 2017 7:06 AM
  Mark Correct
  Correct Answer
  Thank you for your answer !
  However, our client has change the arrival process for new users. So we no longer have this problem but your answer might be useful if we encounter this problem again in the future.
  Like • Show 0 Likes0
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Request form: Retrieving values from Entitlement Table within approval workflow

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