AnsweredAssumed Answered

Approval phase of default workflow without any assignee, can'b be approved?

Question asked by Santiago Benavidez on Mar 20, 2017
Latest reply on Mar 21, 2017 by Santiago Benavidez

Hi, I have some basic questions about it the approval process of a change request. 

I Have collected some users and entitlements from the an AD Collector and them I'm trying to assign an entitlement to the user from the UI. I submit the request but the CR seems to be locked on the approval status because there isn't any assignee on it. 

I don't know why but even the Admin can't approve or make any action on it. Does anyone knows what setting am I missing for this approval? I tried with the default workflow approval and also with the default Business Owner workflow and I get always the same result

Any Ideas?

 

CR_Approval

 

Many thanks!

Outcomes