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Approval phase of default workflow without any assignee, can'b be approved?

Question asked by Santiago Benavidez on Mar 20, 2017
Latest reply on Mar 21, 2017 by Santiago Benavidez

Hi, I have some basic questions about it the approval process of a change request. 

I Have collected some users and entitlements from the an AD Collector and them I'm trying to assign an entitlement to the user from the UI. I submit the request but the CR seems to be locked on the approval status because there isn't any assignee on it. 

I don't know why but even the Admin can't approve or make any action on it. Does anyone knows what setting am I missing for this approval? I tried with the default workflow approval and also with the default Business Owner workflow and I get always the same result

Any Ideas?




Many thanks!