AnsweredAssumed Answered

Reviewer Email Reminder Can Not Be Triggered

Question asked by Oguz Asik on Mar 21, 2017
Latest reply on Mar 24, 2017 by Oguz Asik




We want to send a reminder email to reviewers just 5 days before their duration time but when i test it in our development environment, we could not make it. Here are the actions I've taken below:

1-) I defined a duration date of a random review.

2) Then i defined the trigger date,workflow and reviewer information under escalations tab.

3-) I ran the review, and i assigned some entitlements to a reviewer.

4-) In the final case, I had a reviewer who has to finish his review lastly 5 days later and he had to get the reminder email immediately, however I could not manage to send him a reminder email.


   So, what could be the reason that i could not manage to send the reminder email do you think? Could it be about the reminder email workflow or about anything else?